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The Challenge
Before adopting guidde, SentinelOne faced challenges in their knowledge creation and knowledge sharing processes. They relied solely on documents, having to manually write the text, take screenshots and invest tremendous amounts of time in editing and designing it. They were also lacking video-based resources, knowing that 72% of consumers prefer to watch videos over reading text.
Creating written materials was time-consuming, sometimes taking hours for a single article. They needed a solution to drastically reduce content creation time and provide more engaging training options for both employees and customers.
The guidde Solution
Embracing the innovative capabilities of guidde, SentinelOne embarked on a transform ativejourney to overcome their existing challenges. With the introduction of immersive video-based training, seamlessly integrated for both internal activities and external customer education, SentinelOne ushered in a new era of knowledge dissemination.
This multimedia paradigm shift had a profound impact, not only enhancing comprehension but also sparking unparalleled levels of engagement among its users. Moreover, the implementation of guidde's advanced search functionality brought about a seamless transformation in knowledge sharing throughout the organization. It effortlessly facilitated the exchange and reuse of vital resources, fostering a culture of unwavering consistency
The Results
SentinelOne's collaboration with guidde has yielded remarkable outcomes in their training and knowledge-sharing initiatives. The adoption of video-based training, both internally and externally, has remarkably boosted engagement and comprehension levels.
The guidde search functionality has revolutionized internal knowledge transfer, fostering consistency and efficiency.
Moreover, Tomer Ben-Arye, Senior Staff Customer Operation Analyst at SentinelOne, lauded guidde's "text to voice" feature, which enhanced the inclusivity and user-friendliness of their training materials. In the near future, it will also allow SentinelOne to easily create engaging content in multiple languages.
Most notably, guidde drastically reduced content creation time, enabling SentinelOne to efficiently scale their support operations. Even for complex scenarios, they can now produce step-by-step user guides in less than 10 minutes, a remarkable time-saving achievement.
