An FAQ, or frequently asked questions page, is a great way to provide your visitors with the information that they are looking for. It is also a great tool for you to use when you need to answer questions in a quick and efficient manner.
Some people might think that this type of page is not necessary because the information can be found elsewhere on their website. However, by creating an FAQ page, it will make it easy for your visitors to find what they are looking for and quickly get in contact with you if they have any other questions.
These pages can be used in many different ways and can be created for various purposes such as providing customer service, informing customers about products, or providing information about a company's policies.
In this blog, we’ll explore some good examples that may give you inspiration in how you want to execute yours.
How to create a great FAQ page for your website
The best FAQ pages are written in a conversational tone, are easy to understand, and have a clear structure and design. They also include images, videos, and links to other resources on the website.
It is important to provide a clear and concise answer for each question the customer has, as well as include contact information so they can get in touch if they need any further assistance.
A good FAQ page should also be easy to find on the website, easy to read, and have an organized layout. It should also be updated regularly with new questions and answers.
The best way to make a good FAQ page is by using the following guidelines:
- - Make sure it's easy for your customers to find
- - Make it easy for them to read
- - Organize it well
FAQ page examples that will inspire you
There are many different ways to design an FAQ page, but there are some common elements that most of them share:
- A list of questions that the page answers
- The answers to these questions, often in bulleted form
- Any additional information that is pertinent to the question
- An explanation of what "FAQ" means.
Below are a couple examples of FAQ pages that you can look at for inspiration:
The HoneyPot - As you can see in the example below, The Honey Pot FAQ page is very clean and clearly organized. Users can immediately identify the category of their inquiry and then find concise answers to their questions.
Chewy - Similar to previous example, pet food retailer Chewy makes it easy for customers to quickly find the answers they’re looking for. The answers are detailed and include links supporting materials.
Bank of America - For those who offer different services based on location, you should pursue a strategy like Bank of America. Their FAQ page prompts you to share your location so you can get the answers that best apply to offers and regulations in your particular region.
