You may have already read our previous blog on why you should create a knowledge base, but this time around, let’s discuss how to actually create one. For those of you who missed the previous blog on knowledge bases, let’s quickly address what they are exactly.
A knowledge base is a repository of information that is used to manage and share knowledge across an organization. This could include information about your business, product, or service. It also includes how-to guides, tutorials, FAQs and customer service contact information. The main objective of a knowledge base is to store, organize, share, and reuse information in a systematic way for the purpose of knowledge management.
Knowledge bases are a great way to consolidate your company's knowledge and make it available for employees, partners and customers. They can also be used for marketing, customer service, sales and more.
In this guide, we share everything you need to know about creating your own knowledge base, such as building an online knowledge base, creating content, and social media sharing.
What are the benefits of creating a knowledge base
The benefits of creating a knowledge base are numerous. It helps organizations save time by reducing the amount of time it takes for employees to find information they need. Providing easy access to information across multiple channels helps improve customer satisfaction. Which directly impacts retention rates as well as increases revenue opportunities.
There are some additional benefits of creating a knowledge base that you be aware of:
- You can stay up-to-date with changes in the industry, while employees grow their skill sets by providing them with resources they need
- You can help employees feel more connected with the company, which leads to greater loyalty and engagement.
- You can increase brand awareness and reduce customer service costs by providing customers with more information about products and services.
How to create a knowledge base for your business
Creating a knowledge base is a process that can be daunting, but if you start with small steps and build up from there, you will find the process easier.
When it comes to building a knowledge base for your business, it is important that you have a clear vision of what you want the content to be about. While building your knowledge base, you should make sure that it's easily accessible and easy to use.
The most popular way is to use a content management system such as WordPress, Drupal or Joomla. You can also use platforms such as Medium, Quora or Blogger to build your own knowledge base.
It is important to know what your customers need and want out of your product. If you are looking to create a knowledge base, it is advisable to start with the basics of your business.
- What are the basic aspects of your business?
- What are the key products and services that you provide?
- How do you measure success in terms of sales, growth, etc.?
- What is the customer journey like?
- How do you go about creating content for this knowledge base?
It is best to start with these questions and then expand to create content on specific topics.
Use Guidde to create content for your knowledge base
Guidde provides an easy way to create content for your knowledge base in a matter of minutes. Our intuitive interface allows you to add text, images, videos, and audio files. You can also add tags and categories to help organize your content.
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