Though designed for use by all employees, knowledge sharing tools can be even more beneficial for remote workers.
The process of creating these videos can vary depending on what kind of content is being created.
There are many different types of video editors on the market today that cater to different needs.
The first step in building a knowledge base for your call center is to identify what information you need.
You can create a how-to video for anything from cooking, to fitness, to parenting, to cleaning.
Answer bots have some benefits over human customer service agents, but they also have some limitations.
