Before adopting guidde, Perforce encountered challenges in their tutorial video creation process. These explainer videos play a crucial role in achieving faster resolution times, enhancing customer satisfaction, reducing ticket volume, and more. When using tools like Camtasia, the video creation process would typically span from half a day to three days, with the post-production phase being notably time-consuming and costly.
Generating knowledge base articles posed another challenge, often consuming a full 8 hours per article. Perforce sought a solution to expedite these tasks and allocate resources more efficiently.
The guidde Solution
Incorporating guidde into the Perforce workflow has led to transformative improvements. Video creation time has been drastically reduced by over 90%, from 4 hours (or more) to just a couple of minutes. Converting a tutorial video into a knowledge base article now takes around an hour, a remarkable enhancement from the previous 8-hour process.
guidde's adaptability empowers Perforce to create tutorial videos across multiple departments, unlocking more potential. The AI-based automated workflow within guidde has proven to be an invaluable time-saving tool, effectively streamlining operations.
Adopting guidde has streamlined the video and knowledge base article production process, allowing the team to prioritize more critical tasks. A notable accomplishment was Perforce's ability to clear a backlog of 200 articles in an impressive 3-week timeframe, a feat made possible by guidde's productivity-enhancing capabilities. Perforce has integrated a standardized template for future onboarding and tutorial videos, ensuring a consistent structure and style across their video content.
Moreover, the evident benefits of guidde have catalyzed rapid organizational expansion, now encompassing Perforce's Legal, Security, and Marketing teams. Each team has uniquely embraced guidde, utilizing its capabilities for various purposes, from important announcements to asynchronous meeting updates.