Enable self service knowledge at scale for all your customers.
A conversation with Professor Sarah Soule,
Associate Dean at Stanford Graduate School of Business.
Your product is complex, different people on your team master different parts of it. They may even be spread across the globe. Having one function centralizing and documenting everything there is to know is impossible. With Guidde everyone contributes their knowledge to a shared pool. Knowledge seamlessly builds itself up.
What better onboarding can new joiners get than a self-served video experience that doesn’t waste more experienced people’s time?
With Guidde, you can create an Onboarding space for new staff as well as onboarding video playlists. Knowledge can be about anything: from processes, to policies, through how to use a specific tool your company heavily relies on.
People come and go. Guidde's knowledge remains. It is also very easy to maintain. When video playbooks become obsolete and updated playbooks are being added, you don't need to do anything. You'll see view count and ranking change accordingly over time, based on usage. And you know that the knowledge will always be in-context and on-app.
Your customers instantly get access to knowledge created by the most relevant subject matter experts in your team. Every piece of content you share with them is to the point and the best it can be. It’s also displayed in context, and in their flow of work so they don’t waste time looking for it in a vast and hefty LMS.
