Develop champions
with on-demand knowledge 

Enable Sales Engineers with Guidde

Unleash knowledge

  • Transfer knowledge - leverage one-to-many asynchronous video communication between you and your customers 🌐
  • Enable customers to create their own content and share it internally 🤝
  • If they have questions, they can ask 🙋🏼 with videos

🎦 ASK. WITH VIDEO.

Can't find what you're looking for? Send an instant playbook request directly to your Subject Matter Expert.

Shorten POV time ⏱️

  • Forget about scheduling repetitive Zoom calls - modern SE teams use asynchronous video communication
  • Drive momentum, increase customer satisfaction and successful POV 
  • Deliver knowledge to the entire customer team instead of relying on 1:1 emails that get lost in the shuffle

Gain customer insights ⚡

  • Identify your champions - track customers' activity feed and get  near-real-time notifications when they watch content you shared with them
  • Nurture relationships - Keep your customers in the know and drive advocacy
  • Identify knowledge gaps 🚧  and challenging areas by search terms and viewership metrics

Organizational Knowledge Management, today and tomorrow

A conversation with Professor Sarah Soule,
Associate Dean at Stanford Graduate School of Business.

What our customers say


"This is something that our customers need in the format
they want it in - video"

‍

Cloud 100 SaaS Leader
VP Customer Engagement


"The beauty with Guidde is that it’s structured but with an on-demand methodology, which transforms the entire approach to knowledge to a collaborative experience and embeds into the flow of work."
‍

Adi Polakiewicz
Head of L&D at Qwilt

Modern SE teams use Guidde

Distribute the workload across your whole team

Your product is complex, different people on your team master different parts of it. They may even be spread across the globe. Having one function centralizing and documenting everything there is to know is impossible. With Guidde everyone contributes their knowledge to a shared pool. Knowledge seamlessly builds itself  up. 

Easily onboard your new team members

What better onboarding can new joiners get than a self-served video experience that doesn’t waste more experienced people’s time?
With Guidde, you can create an Onboarding space for new staff as well as onboarding video playlists. Knowledge can be about anything: from processes, to policies, through how to use a specific tool your company heavily relies on. 

Retain Knowledge

People come and go. Guidde's knowledge remains. It is also very easy to maintain. When playbooks become obsolete and updated playbooks are being added, you don't need to do anything. You'll see view count and ranking change accordingly over time, based on usage. And you know that the knowledge will always be in-context and on-app.

Share video knowledge from your experts

Your customers instantly get access to knowledge created by the most relevant subject matter experts in your team. Every piece of content you share with them is to the point and the best it can be. It’s also displayed in context, and in their flow of work so they don’t waste time looking for it in a vast and hefty LMS.

A Guidde icon surrounded by automation supported services

Build video libraries for each customer 🗂️

  • Curate and maintain a full library of knowledge
  • Keep content generic, tailor it to each customer 📌, or combine both alternatives
  • Knowledge is forever there - your customers will find it next time they need it ⏳


Multi-app knowledge

  • When your customers adopt a new app they often need to integrate it to other solutions in their stack 🔗
  • Performing each such integration requires unique know-how 🤹🏻
  • Tailor Guidde multi-app library to projects that span several solutions and stakeholders at once 🕹️