Customer Support

Fewer Tickets. Faster Replies. Smarter Knowledge Sharing.

Speed up KB creation with clear how-to videos that unlock AI productivity, deflect tickets, and deliver happier support experiences.
#1 Product of the Day
4K followers
160 reviews
5.5/
Screen and Video Capture
5/5
100,000+ users
100+ reviews

Get started with Guidde

How the magic happens
1

Capture your flow

Point, click, and record using Guidde’s browser or desktop app and automatically turn customer inquiries into a step-by-step walkthrough.

2

Edit in minutes

Use our PowerPoint-like editor with easy tools for layouts, annotations, and overlays.

3

Centralize team knowledge

Organize FAQs in Spaces by role or issue type to make them easy to find for agents.

4

Bring clarity to every answer

Visualize complex workflows and typing with dynamic video capture, and enhance explanations with AI voiceovers—no recording needed.

5

Share knowledge everywhere

Embed Guiddes in Zendesk, Salesforce, and your Help Center. Share across channels like emails, chatbots, and messaging apps.

Explain the most complex flows in seconds with AI generated video documentation

Deflect tickets with superior content

Scale KBs and training academies with video

Make your Help Center a competitive advantage.

Keep content fresh with automatic updates.

Resolve tickets faster while reducing workload

Find answers instantly and reduce MTTR.

Use video guiddes or AI Agents to speed up AHT.

Centralize expertise and clear ticket backlogs fast.

See your CSAT rise

Create video Guiddes in minutes for complex issues.

Deliver clear instructions, not long text replies.

Turn tickets into moments of customer delight.

Onboard faster and deliver personalized support

Provide in-context knowledge for confident agent replies.

Onboard faster with step-by-step Playlists.

Save time with on-demand videos for customers.

Chris Cummings
Senior Director of Client Success

“Super simple tool we can use to solve challenges.”

Guidde is a super simple tool we can use to solve the challenges we experienced with written instruction, it allows our team to provide quick, personalized video responses to customer questions. We're also using Guidde to create and publish a tutorial video library which we'll soon make available to our clients.

Wren Cotrone
Director of Customer Support

“It easily produces high quality documentation with what feels like minimum effort.”

"Once you set the branding the way you want you can really zoom through this stuff. Use it once and if the value isn't clear to you? I don't know what to tell you."

Motti Elloul photo
Motti Elloul
VP Customer Success & Incident Response

“We see the results every day in decreasing support tickets.”

We wanted to pick a solution to support our growth and keep our customer satisfaction in top shape. A solution that uses a format our customers love to consume helps to onboard them quickly into our platform and provide continuous updates of new functionality. Guidde was a perfect choice! We see the results every day in increasing video views and decreasing support tickets.

Noya Alfassi picture
Noya Alfassi
Director of Sales Operations

"Saving Time with Software Application Videos"

Guidde allows all remote teams to self-serve, improve the onboarding and skills of the different teams, and provides a much more efficient collaboration channel that works on top of our main working platform (Salesforce).

Adi Polakiewics from Qwlit profile picture
Adi Polakiewicz
Head of Learning & Development

"A Collaborative Knowledge Experience"

"With Guidde, creating and consuming knowledge, has become part of our organization's day to day."

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Customer stories

90%
reduction in support video production time
Perforce reduced video creation time from 4 hours to 2 minutes, clearing a backlog of 200 articles in 3 weeks.
74%
faster support content creation
SentinelOne improved efficiency by 74%, saving 15+ hours weekly and tripling feature adoption with text-to-voice.
13%
increase in CSAT through better support
Encompass cut video creation to 1 hour, reduced support calls by 25%, and boosted CSAT by 13%.

What they say about guidde

Guidde has been a key enabler—not only by expediting video creation but also by helping us clear backlogs faster. We reduced video production time from four hours to two minutes and cleared 200 knowledge base articles in three weeks—a task that would have taken months.

Savinder Chauhan
VP of Support

Guidde has enabled us to scale support operations while maintaining consistent, accurate information. Guidde’s search functionality improved knowledge sharing by 88%, saving us 15 hours per week, and the text-to-voice feature tripled feature adoption by making training materials more inclusive.

Tomer Ben-Arye
Senior Staff Customer Operation Analyst

Guidde has significantly streamlined our documentation process and helped improve customer satisfaction. Integrating Guidde videos into our AI chatbot led to a 13% increase in CSAT and a 25% reduction in support calls. Customers now always have up-to-date content.

Lory Hamill
Customer Enablement Program Manager
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