Guidde is a super simple tool we can use to solve the challenges we experienced with written instruction, it allows our team to provide quick, personalized video responses to customer questions. We're also using Guidde to create and publish a tutorial video library which we'll soon make available to our clients.
"Once you set the branding the way you want you can really zoom through this stuff. Use it once and if the value isn't clear to you? I don't know what to tell you."
We wanted to pick a solution to support our growth and keep our customer satisfaction in top shape. A solution that uses a format our customers love to consume helps to onboard them quickly into our platform and provide continuous updates of new functionality. Guidde was a perfect choice! We see the results every day in increasing video views and decreasing support tickets.
Guidde allows all remote teams to self-serve, improve the onboarding and skills of the different teams, and provides a much more efficient collaboration channel that works on top of our main working platform (Salesforce).
"With Guidde, creating and consuming knowledge, has become part of our organization's day to day."
We're able to provide consistent, accurate information to our customers, even as our user base grows. The results have been amazing. We are able to create step-by-step user guides in less than 10 minutes for sophisticated scenarios. We couldn't be happier!