See your CSAT Rise 🚀
Why settle for text responses? Create beautiful, clear videos customers can easily follow with the ease of screenshots. That’s what we call white glove customer experience.
Say hello to smiling agents and happy customers
Answer tickets in minutes with beautiful how-to video answers
anyone can create.
30%
Ticket deflection
4 hrs
Saved per week
50%
Onboarding time reduction
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Deflect tickets with superior content that your customers will love. 🫶
Simplify content creation by anyone in your team and build beautiful KBs at scale by anyone in your team. Make your knowledge base your competitive advantage. 📌
Reduce MTTR and AHT with less effort?
Sign me up please. ⏱️
Let your agents find answers instantly and respond faster without leaving their existing tools. Guidde’s browser extension delivers your team answers at their fingertips.
Who said you have to settle between speed and quality?
What our customers say
Inbal Assaf
Head of Product Growth at Dataloop Al
Motti Elloul
VP Customer Success & Incident Response at Perception Point
4 things you can create videos for in seconds:
1. Support tickets
Your product is complex, different people on your team master different parts of it. They may even be spread across the globe. Having one function centralizing and documenting everything there is to know is impossible. With Guidde everyone contributes their knowledge to a shared pool. Knowledge seamlessly builds itself up.
3. Personalized customer communication
What better onboarding can new joiners get than a self-served video experience that doesn’t waste more experienced people’s time?
With Guidde, you can create an Onboarding space for new staff as well as onboarding video playlists. Knowledge can be about anything: from processes, to policies, through how to use a specific tool your company heavily relies on.
2. Knowledge base articles
People come and go. Guidde's knowledge remains. It is also very easy to maintain. When playbooks become obsolete and updated playbooks are being added, you don't need to do anything. You'll see view count and ranking change accordingly over time, based on usage. And you know that the knowledge will always be in-context and on-app.
4. Internal knowledge sharing
Your customers instantly get access to knowledge created by the most relevant subject matter experts in your team. Every piece of content you share with them is to the point and the best it can be. It’s also displayed in context, and in their flow of work so they don’t waste time looking for it in a vast and hefty LMS.
