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You’ve invested in customizing ServiceNow so it fits your organization—with forms, dashboards, custom applications, and approvals that match the nuances of your work. But that tailoring means the moment a process changes, job aids, wikis, and training decks are out of date.
Guidde turns your live workflows into short, branded guides that appear in ServiceNow right where work happens—and update as fast as your processes do.
New hires know the theory but stall at your instance-specific fields, categories, and assignment groups.
Platform and process owners become the help desk for how-to questions, pulling them away from strategic work.
A tweak to a UI policy, SLA, or approval flow silently invalidates last month’s job aids.
Misrouted incidents, messy task updates, and missed SLAs when the “right way” isn’t on screen.
Without support, users fall back on shortcuts, and your ServiceNow investment delivers less than it could.
Record yourself handling a real task in ServiceNow—logging an issue, approving a change, or fulfilling a request. Guidde turns it into a short, branded guide anyone can follow, no editing required.
With Guidde, the same guide can live in ServiceNow Knowledge Articles (making it fully searchable by agents) and surface contextually in Workspace and Service Portal when and where it’s needed.
Make an update once, and it’s propagated instantly across every place it’s published—so users always have the most accurate version, whether they search for it or see it in flow.
faster onboarding
New hires learn by doing, ramping up faster on the ServiceNow workflows they’ll use every day.
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fewer support tickets
Teams find answers through self-serve guidance inside ServiceNow, instead of escalating to Platform or Ops.
faster content creation
Admins and SMEs capture a ServiceNow workflow once, and Guidde instantly generates a polished video with synced text—no editing required.
process adoption
From incident handling to request fulfillment and change approvals, ServiceNow workflows are followed consistently the first time.
Read how Guidde helped WaveMaker keep their training content stale while saving 3x on its creation.
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Guidde is SOC 2 Type II certified and supports SSO, role-based access, and global delivery. Whether enabling 10 or 10,000 employees, Guidde helps you stay secure, scalable, and consistent.
Guidde AI Digital Adoption (ADAP) vs. Traditional Digital Adoption Platforms (DAPs)
ADAP
Traditional DAPs
Video SOPs + searchable text
Tooltip-based click tours
Subject-matter experts, using AI
Centralized enablement teams
Minutes to create and update
Days or weeks
Embedded in ServiceNow
Linear, UI-based
Dynamic processes
Static click/form-fill tasks
Visual and action-based
Prescriptive and passive
Automates capture, updates, and content recommendations
Manual creation and distribution
Faster triage and cleaner data—correct category, CI, assignment, and work notes the first time.
Clear steps for entitlements, SLAs, and knowledge use—handled inside the workspace UI.
Consistent lifecycle requests and approvals without side-channel coaching.
Fewer interruptions, smoother change rollouts, governance without extra admin lift.
Guidde Broadcast works everywhere you do:
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