Create a white-labeled video portal for your customers and partners enabling them to self search your content.
We know that the interactions with your Customers can come in different shapes and sizes from POC to Renewal. How can you make sure you pass all that knowledge you collected over time internally and externally?
That’s why we created Guidde’s Branded Portal.
Our Branded portal helps Customer Success and Sales Engineer Teams to automate and streamline their customer interactions:
- Drive momentum, increase customer satisfaction and successful POV.
- Forget about scheduling repetitive Zoom calls - modern customer teams use asynchronous video communication.
- Deliver knowledge to the entire customer team instead of relying on 1:1 emails that get lost in the shuffle.
- Identify your champions - track customers' activity feed and get near-real-time notifications when they watch content you shared with them.
- Nurture relationships - Keep your customers in the know and drive advocacy.
- Identify knowledge gaps and challenging areas by search terms and viewership metrics.
Some of the Features we want to brag about are:
- Slick and Personalized look and Feel 👉Your own private video channel with your customers, that has your company's branding.
- Featured playbooks - Promote new features and pin latest Demos, Benchmark or sections from Webinars 👉 Improve feature adoption and make your product more sticky.
- Easily and automatically tag and organize it based on features, pages and user actions 👉 Save hours a week searching for the right content when you need it.
- Track and analyze the insights and engagement trends- what's hot and what's not 👉 Learn what features are interesting, who are your power users, where and when your users need help and if product is intuitive enough.
Did we mention all videos are transcribed and you can search them in context?
Let’s show you what we are talking about.
And who better to GUIDDE you through creating a Branded Portal than a member of our team? Maya from our CS team in this video that took her exactly 2 minutes and 17 seconds to create.
