How to run a report on tickets, on Intercom
🎤 Report on tickets Explore your tickets report and create your own custom reports using ticket data.
🎤 Note: Child tickets and standalone tickets do not count as conversations and can only be found in the tickets report. However, tickets converted from a conversation via a bot or manually by a teammate are counted as tickets and inbound conversations (because they were started with an inbound message) so they appear in both reports.
🎤 This report covers the following metrics:
🎤 Applying filters Take a deeper dive into your tickets report by using the toolbar at the top of the screen to specify a date range, select a ticket type, or filter by a specific data attribute:
🎤 Custom reports You can also create your own custom report with ticket data.
🎤 The following ticket metrics can be used to create charts: New ticket volume. Resolve ticket volume. Ticket time to resolve. Ticket time to submitted. Ticket time in progress. Ticket time in waiting on customer. Ticket metrics leverage the same filters and chart types as other metrics in Custom Reports and you can also filter by “Ticket type”: