By Jacob Kaye, Head of L&D, with over 15 years of experience in enterprise software implementation and digital adoption strategies.

78% of workplace professionals report spending over 5 hours per week creating training documentation and tutorial content, yet 64% say their current tools force them to choose between video or text-based guides—a limitation that costs companies an average of $1,200 per employee annually in lost productivity.

Scribe specializes in AI-powered text-based documentation with automatic screenshot capture, while Cap focuses on open-source screen recording with local-first privacy. Scribe excels at creating step-by-step process guides, Cap at video communication. However, if you need a unified platform that delivers both capabilities with 11x faster creation speed and enterprise-grade AI, Guidde combines the best of both worlds without forcing you to choose between formats.

Choosing between documentation and video tools fundamentally shapes how your team captures, shares, and scales knowledge. The wrong choice forces you into a single content format, creates workflow friction, and often requires purchasing multiple tools to cover all your communication needs. With remote and hybrid work becoming permanent for 58% of knowledge workers in 2026, the ability to create both written guides and video tutorials quickly—without switching platforms—directly impacts training efficiency, customer success outcomes, and operational scalability.

The Documentation vs. Video Divide

Scribe and Cap represent two fundamentally different approaches to workplace knowledge sharing. Scribe has built its reputation on transforming manual screenshot-and-annotation workflows into AI-automated process documentation, capturing over 5 million users who need to create SOPs, training materials, and how-to guides. Cap emerged as an open-source challenger to Loom, prioritizing privacy, data ownership, and high-quality video recording for visual communication.

By 2026, both platforms have matured significantly—Scribe has expanded from browser-only to desktop capture with advanced AI redaction capabilities, while Cap has evolved from a simple screen recorder to a full collaboration platform with AI-generated summaries and team workspaces. Yet they remain fundamentally siloed: Scribe produces text-based guides with embedded screenshots, Cap creates video recordings. This comparison examines their feature sets across documentation, video, collaboration, and AI capabilities to help you determine which tool—or whether a unified alternative—best serves your organization's needs.

What is Scribe?

Scribe is an AI-powered documentation platform that automatically generates step-by-step guides by capturing user workflows across web, desktop, and mobile applications. Launched in 2019 and serving over 5 million users by 2026, Scribe's core innovation is eliminating the manual work of creating process documentation—users simply perform a task while Scribe's browser extension or desktop app captures every click, input, and navigation, then automatically assembles annotated screenshots into a shareable guide.

Core Feature Set:

  • Automatic Capture: Records workflows across Chrome, Edge, desktop applications, and mobile apps, generating guides in real-time
  • AI-Powered Workflows: Automatically adds titles, descriptions, and workflow optimization suggestions using proprietary AI
  • Smart Redaction: Manual, assisted, and enforced automatic redaction of PII, PHI, and sensitive data—critical for healthcare, finance, and enterprise compliance
  • Customization: Edit text and steps, add custom branding, translate into multiple languages, and create multi-guide Pages
  • Interactive Walkthroughs: 'Guide Me' feature provides in-browser, step-by-step interactive tutorials; 'Sidekick' surfaces contextual guides based on the website being viewed
  • Enterprise Controls: SAML SSO, SCIM provisioning, role-based access control, multi-team governance, and configurable sharing policies
  • Export Flexibility: Export guides to PDF, HTML, Markdown, Microsoft Word, and integrate with Confluence, Slack, Copilot via enterprise API

Scribe positions itself as the 'Workflow AI Platform'—not just capturing processes, but analyzing how work happens across teams and suggesting improvements. By 2026, their enterprise tier includes auto-redaction of sensitive data, guide verification workflows for compliance, and AI-driven workflow optimization that identifies inefficiencies across documented processes.

What is Cap

Cap is an open-source screen recording platform that positions itself as the privacy-first, data-sovereignty alternative to Loom. Launched in 2023 and reaching 25,000+ users by 2026, Cap's core philosophy is giving users complete control over their recordings—whether stored locally, in their own S3 buckets, or on Cap's cloud infrastructure. Built with native macOS and Windows apps (not Electron), Cap emphasizes performance, cross-platform consistency, and transparency through its open-source codebase.

Core Feature Set:

  • Dual Recording Modes: 'Instant Mode' for real-time uploading with automatic captions, titles, and summaries; 'Studio Mode' for local recording with full editing capabilities before sharing
  • High-Quality Capture: 4K resolution, 60fps recording, intelligent compression, and export to MP4, GIF, and other formats
  • Storage Flexibility: Connect custom S3 buckets, use Cap cloud, or keep recordings entirely local—critical for compliance-heavy industries and data sovereignty requirements
  • AI Features: Auto-generated titles, transcriptions, summaries, clickable chapters, and captions for every recording
  • Collaboration Tools: Comments, reactions, transcripts, viewer analytics, password protection, and team workspaces
  • Editor Capabilities: Zoom effects, trimming, speed adjustments, and post-recording customization in Studio Mode
  • Open Source: Fully transparent codebase (16.4k GitHub stars by 2026), self-hosting options, and community contributions
  • Enterprise Features: SAML SSO, SLAs, priority support, Loom video importer, bulk discounts, and managed self-hosting

Cap's unique value proposition is data ownership—teams with strict compliance requirements (healthcare, finance, government) can self-host entirely or route recordings through their own infrastructure. By 2026, Cap has evolved from a simple Loom alternative into a full-featured collaboration platform while maintaining its open-source roots and local-first architecture.

Tier Scribe Cap
Free ✓ Basic (web app capture, unlimited guides, link sharing) ✓ Free (unlimited local recordings, limited cloud sharing up to 5 min)
Individual Pro Personal: $23/user/month (annual) or $29/month (monthly)
Desktop capture, branding, PDF export, redaction
Desktop License: $58 lifetime or $29/year
Commercial use, unlimited local recordings, 5-min cloud shares, editor
Team Pro Team: $59/month base (5 users), $12/user/month additional (annual)
$15/user/month (monthly)
Minimum 5 seats = $720/year minimum
Cap Pro: $8.16/user/month (annual) or $12/user/month (monthly)
Unlimited cloud, AI features, custom domain, team spaces
No seat minimum
Enterprise Custom pricing
SSO, SCIM, auto-redaction, multi-team governance, API, role-based access
Custom pricing
SAML SSO, SLAs, priority support, managed self-hosting, bulk discounts
Annual Cost (5 users) $720/year (team minimum) $489.60/year ($8.16 × 12 × 5)

Feature Deep Dive: Documentation vs. Video Capabilities

Content Creation Approach

Scribe and Cap represent fundamentally different content creation philosophies. Scribe automates written documentation—you perform a task once, and Scribe generates a step-by-step guide with annotated screenshots, editable text, and shareable links. The output is structured, searchable, and optimized for knowledge retention. Users report creating guides in 15-20 minutes that previously took hours of manual screenshotting and writing.

Cap automates video communication—you record your screen, and Cap generates a shareable video with AI-generated title, transcription, summary, and clickable chapters. The output is personal, nuanced, and better for demonstrating complex UI interactions or troubleshooting in real-time. Cap's dual-mode architecture (Instant vs. Studio) lets users choose between speed (instant upload during recording) or control (local editing before sharing).

AI and Automation Features

Both platforms leverage AI, but for different purposes:

Scribe's AI focuses on workflow intelligence:

  • Automatically titles and describes guides based on captured actions
  • Suggests workflow optimizations (identifies redundant steps, inefficient processes)
  • Auto-redacts sensitive data (PII, PHI) with configurable enterprise policies
  • Translates guides into multiple languages
  • Surfaces contextual guides via 'Sidekick' based on website being viewed

Cap's AI focuses on video accessibility:

  • Generates titles and summaries from video content
  • Creates full transcriptions for searchability and accessibility compliance
  • Produces clickable chapters for navigation
  • Adds automatic captions in real-time (Instant Mode)

By 2026, Scribe's AI has matured into a 'Workflow Optimization' engine—it not only documents processes but analyzes them across teams to recommend improvements. Cap's AI remains focused on enhancing video discoverability and accessibility rather than analyzing content.

Collaboration and Sharing

Scribe's collaboration model: Guides are web-based, embeddable, and exportable. Teams can comment on guides, workspace admins can enforce approval workflows before publishing (enterprise tier), and guides integrate into existing tools (Confluence, wikis, LMS) via embed codes or exports. Scribe's 'Pages' feature allows combining multiple guides, videos, links, and text into comprehensive training documents.

Cap's collaboration model: Videos live in team workspaces with comments, reactions, and viewer analytics. Cap's unique advantage is where videos are stored—teams can use Cap's cloud, their own S3 buckets, or keep recordings entirely local. Password protection and custom domains (cap.yourdomain.com) provide additional control over access and branding.

Security and Compliance

Both platforms address enterprise security, but with different approaches:

Scribe's security model: Centralized, cloud-based with robust data governance. By 2026, Scribe offers SOC 2 Type II, HIPAA, CCPA compliance, with enforced auto-redaction of sensitive data, SAML SSO, SCIM provisioning, configurable sharing policies per team, and role-based access control. Critical for industries handling protected data where documentation might capture sensitive information.

Cap's security model: Decentralized, data-sovereignty focused. Cap's open-source codebase allows full auditing, self-hosting eliminates third-party data exposure, and S3 integration lets enterprises route recordings through their own infrastructure. By 2026, Cap enterprise tier includes SAML SSO and managed self-hosting. Critical for organizations with strict data residency requirements or zero-trust architectures.

Platform and Integrations

Scribe: Browser extensions (Chrome, Edge), desktop apps (Windows, Mac), mobile capture (iOS, Android). Integrations via embed codes, exports (PDF, HTML, Markdown, Word), and enterprise API for Confluence, Slack, Copilot, and custom AI assistants.

Cap: Native desktop apps (macOS, Windows), no browser extension. Focus is on recording quality and editing rather than widespread integration. Limited export options (MP4, GIF) but strong API for custom workflows and self-hosted deployments.

Learning Curve and User Experience

Scribe: Extremely low learning curve for basic use—install extension, click record, perform task, stop recording, share link. Advanced features (Pages, branding, redaction policies, multi-team governance) require admin configuration. Users praise the 'set it and forget it' nature of automatic capture.

Cap: Low learning curve for recording, moderate for editing. Dual-mode selection (Instant vs. Studio) adds one decision point but provides valuable flexibility. Native app design feels more polished than browser extensions, and the open-source community provides extensive documentation and customization guides.

Best Use Cases for Each Platform

Choose Scribe When You Need:

  • Standard Operating Procedures: Creating repeatable, searchable SOPs for operations, finance, HR, or IT processes that require step-by-step precision
  • Compliance Documentation: Regulated industries (healthcare, finance) requiring automatic redaction of PII/PHI and audit trails of documented processes
  • Scalable Training Programs: Onboarding materials, software rollouts, or customer education where text-based guides are easier to update, translate, and embed in LMS platforms
  • Knowledge Base Content: Populating wikis, help centers, or internal documentation repositories with structured, searchable guides that integrate via Confluence, Notion, or custom APIs
  • Process Optimization: Teams wanting AI-driven insights into workflow inefficiencies across documented processes
  • Multi-Platform Workflows: Capturing processes that span web apps, desktop applications, and mobile devices in a single guide

Choose Cap When You Need:

  • Visual Communication: Demonstrating complex UI interactions, design reviews, code walkthroughs, or troubleshooting where video context is critical
  • Async Team Updates: Replacing 'quick sync' meetings with recorded status updates, bug reports, or feature demos that preserve tone and nuance
  • Data Sovereignty: Organizations with strict data residency requirements, zero-trust architectures, or compliance mandates preventing third-party cloud storage
  • Open Source Requirements: Teams requiring code transparency, self-hosting capabilities, or the ability to customize and contribute to the platform
  • High-Quality Production: Creating polished video content (tutorials, marketing demos, course materials) requiring 4K, 60fps capture and post-production editing
  • Budget-Conscious Teams: Small teams wanting video capabilities without recurring subscriptions (Desktop License at $58 lifetime or $29/year)
  • Loom Migration: Existing Loom users wanting lower costs and data ownership (Cap includes Loom video importer)

When You Need Both:

Many organizations find themselves purchasing both tools—Scribe for documentation and SOPs, Cap for video communication. This creates workflow friction (switching between platforms), duplicated costs, and content silos (guides in Scribe, videos in Cap, neither searchable together). If your team regularly needs both text guides and video tutorials, consider whether a unified platform like Guidde better serves your needs by combining automated documentation and AI-powered video creation in a single workflow.

Cost Analysis and Value Proposition

Total Cost of Ownership (5-User Team, Annual)

Scribe Pro Team: $720/year base (5 seats minimum at $12/user/month, annual billing). Monthly billing increases to $900/year ($15/user/month × 12 months × 5 users). Adding a 6th user costs an additional $144/year.

Cap Pro: $489.60/year ($8.16/user/month × 12 months × 5 users, annual billing). Monthly billing is $720/year ($12/user/month × 12 × 5). No seat minimum—teams of 2-3 pay only for active users. Alternatively, one-time Desktop License at $58/user ($290 for 5 users) provides commercial use rights but limits cloud sharing to 5-minute videos.

Cost Difference: Cap Pro is 32% cheaper than Scribe Pro Team annually ($489.60 vs. $720). However, they serve fundamentally different use cases—comparing costs only makes sense if they're truly interchangeable for your workflows.

Hidden Costs and Considerations

Scribe:

  • Forced Seat Minimum: Pro Team requires 5 seats even if you only need 2-3, creating $288-432 in waste annually for small teams
  • Enterprise Pricing Opacity: Auto-redaction, SSO, and multi-team governance require custom Enterprise pricing—Reddit users report significant jumps from Pro to Enterprise tiers
  • Export Limitations: PDF, HTML, Markdown, and Word exports are Pro-tier features; Basic tier locks content into Scribe's platform

Cap:

  • Cloud Sharing Limits (Free Tier): Free tier limits shareable links to 5 minutes, forcing upgrades for longer videos
  • Storage Costs (Self-Hosted): If using custom S3 buckets, you pay AWS/GCP storage and bandwidth costs separately from Cap subscription
  • Limited Integrations: Cap lacks the ecosystem integrations Scribe offers (Confluence, Slack bots, LMS embeds), potentially requiring custom development

Value Assessment

Scribe's ROI: Customer survey data (2025) shows 75% faster documentation time, 35 hours saved per person per month, and 98% reduction in process errors. For knowledge-intensive teams spending significant time creating training materials or SOPs, Scribe's automation delivers measurable time savings. The $12-23/user/month cost amortizes quickly if it saves even 2-3 hours of manual documentation work monthly.

Cap's ROI: Users report replacing 5-10 'quick sync' meetings per week with async video updates—saving 3-5 hours of meeting time weekly. At $8.16/user/month, Cap pays for itself if it eliminates just one unnecessary meeting per month. The open-source nature and self-hosting options provide additional value for compliance-heavy industries where alternatives (Loom at $12.50/user/month minimum) don't offer data sovereignty.

Which Offers Better Value?

This depends entirely on your primary use case:

  • If you need scalable process documentation, compliance controls, and knowledge base integration, Scribe offers superior value despite higher per-seat costs
  • If you need async video communication, data ownership, and meeting replacement, Cap offers superior value at a lower price point
  • If you need both regularly, you'll pay $1,209.60/year for both tools (5 users, annual billing)—at which point unified platforms like Guidde that combine documentation and video in one subscription become more cost-effective

Honest Strengths and Limitations

Scribe Pros

  • Automation Excellence: Transforms hours of manual screenshot-and-annotation work into 15-minute automated guide creation
  • Compliance-Ready: Auto-redaction of PII/PHI, SOC 2 Type II, HIPAA, CCPA compliance built-in for regulated industries
  • Searchable Knowledge: Text-based guides are indexable, translatable, and easily integrated into existing knowledge bases and wikis
  • Interactive Walkthroughs: 'Guide Me' and 'Sidekick' features provide contextual, in-app guidance beyond static documentation
  • Workflow Intelligence: AI-driven suggestions for process optimization identify inefficiencies across documented workflows
  • Extensive Integrations: Embed in Confluence, Notion, wikis; export to PDF, HTML, Markdown, Word; API access for custom workflows

Scribe Cons

  • Text-Only Format: Cannot capture tone, nuance, or complex visual demonstrations that video provides—forces users to supplement with separate video tools
  • Forced Seat Minimums: Pro Team requires 5 seats, creating $288-432 annual waste for 2-3 person teams
  • Limited Video Support: Can embed external videos in Pages, but offers no native video recording or editing capabilities
  • Enterprise Cost Jumps: Advanced features (auto-redaction, SSO, multi-team governance) require opaque Enterprise pricing that can be prohibitive for mid-sized organizations
  • Platform Lock-In: Basic tier doesn't allow exports—content stays in Scribe's ecosystem unless you pay for Pro
  • No Real-Time Collaboration: Comments yes, but no co-editing or version control like Google Docs—guide updates overwrite previous versions (1-week history on Pro)

Cap Pros

  • Data Sovereignty: Self-hosting, custom S3 buckets, or local-only storage gives complete control over sensitive recordings
  • Open Source Transparency: Fully auditable codebase (16.4k GitHub stars), community contributions, no vendor lock-in or proprietary black boxes
  • High-Quality Recording: 4K, 60fps capture with intelligent compression rivals dedicated video production tools
  • Cost-Effective: $8.16/user/month (or $58 lifetime Desktop License) undercuts Scribe and Loom significantly
  • No Seat Minimums: Teams of 2-3 pay only for active users, unlike Scribe's forced 5-seat minimum
  • Dual Recording Modes: Instant Mode (real-time upload) vs. Studio Mode (local editing) provides flexibility other tools lack
  • Native App Performance: macOS and Windows native apps (not Electron) deliver superior performance and battery efficiency

Cap Cons

  • Video-Only Format: Cannot create searchable, text-based documentation—forces users to supplement with separate documentation tools
  • Limited Integrations: No native Confluence, Slack bot, or LMS embeds—primarily share via link or export to MP4/GIF
  • No Mobile Apps: Desktop-only (macOS, Windows)—cannot record on mobile devices or tablets
  • Younger Ecosystem: Launched in 2023, Cap lacks the mature feature set, third-party integrations, and enterprise adoption of older platforms
  • Storage Management: Self-hosting and S3 options add complexity—teams need technical expertise to configure and maintain custom infrastructure
  • Accessibility Gaps: While transcriptions help, video-first content is inherently less accessible than text-based guides for screen reader users or low-bandwidth environments
  • No Process Capture: Cap records your screen but doesn't automatically extract workflow steps or create structured documentation from recordings

Strategic Positioning Summary

Scribe optimizes for structured knowledge at scale—searchable, compliant, and integrated into existing enterprise knowledge systems. Cap optimizes for visual communication and data control—nuanced, high-quality video without vendor lock-in. Neither tool attempts to be both, forcing organizations to either accept the limitations of their chosen format or purchase multiple tools to cover all use cases.

The Verdict: Choose Based on Your Primary Need

Choose Scribe if: Your primary goal is creating scalable, searchable process documentation (SOPs, training materials, knowledge base content) that integrates into existing enterprise systems. Scribe's automation, compliance features, and workflow intelligence make it the superior choice for regulated industries, operations teams, and organizations building comprehensive knowledge repositories. Accept that you'll need a separate tool for video communication.

Choose Cap if: Your primary goal is async video communication (status updates, bug reports, design reviews, demos) with complete data ownership and no vendor lock-in. Cap's cost-effectiveness, open-source transparency, and self-hosting options make it ideal for security-conscious teams, budget-limited startups, and organizations with strict data sovereignty requirements. Accept that you'll need a separate tool for structured documentation.

The Real Challenge: Most modern teams don't have a single 'primary need'—they need both documentation and video regularly. L&D teams creating training programs need SOPs and tutorial videos. Customer success teams need help articles and troubleshooting screencasts. Product teams need feature specs and demo recordings. Purchasing both Scribe and Cap solves the format problem but creates new challenges: workflow friction (switching platforms mid-task), cost duplication ($1,209+/year for 5 users), content silos (guides in one system, videos in another, neither searchable together), and training overhead (learning and maintaining two separate tools).

The Emerging Alternative: By 2026, next-generation platforms like Guidde have emerged to solve this exact problem—combining automated documentation and AI-powered video creation in a single workflow. Rather than forcing teams to choose between Scribe's documentation strength and Cap's video capabilities, unified platforms deliver both formats from the same recording, with shared AI intelligence, integrated analytics, and a single subscription. For organizations that regularly need both text guides and video tutorials, the 'two specialized tools' approach of Scribe + Cap increasingly looks inefficient compared to purpose-built convergence platforms.

Why Guidde Outperforms Both Scribe and Cap

While Scribe excels at documentation and Cap excels at video, both platforms share critical limitations that impact modern knowledge work:

Shared Limitations of Format-Locked Tools

1. Forced Format Decisions: Scribe produces text guides with screenshots. Cap produces videos. Real-world knowledge transfer needs both—quick reference guides for experienced users, video walkthroughs for visual learners, documentation for compliance, and video for nuanced troubleshooting. Scribe and Cap force you to choose your format before creating content, then stick with it.

2. No Cross-Format Intelligence: Neither platform helps you decide which format serves your audience best. Create a Scribe guide, and you're locked into text. Record a Cap video, and you're locked into video. There's no AI recommendation of 'this workflow is better as a video' or 'this process should be documented as an SOP.'

3. Duplicated Effort for Multi-Format Needs: Need the same content as both a quick reference guide AND a video tutorial? You'll create it twice—once in Scribe, once in Cap—doubling your work and creating version control nightmares when the process changes.

4. Content Silos and Discovery Problems: Scribe guides live in Scribe. Cap videos live in Cap. Teams searching for 'how to process refunds' might find the Scribe guide but miss the Cap video showing edge cases, or vice versa. Knowledge becomes fragmented across platforms.

5. Limited AI Capabilities: Scribe's AI focuses on redaction and workflow optimization. Cap's AI focuses on transcription and summaries. Neither leverages AI to truly transform how content is created—you still manually perform tasks while tools passively record.

How Guidde Eliminates These Limitations

Guidde is the AI-first knowledge platform that combines documentation and video in a single, unified workflow—delivering what Scribe and Cap cannot: format flexibility, intelligent automation, and true content convergence.

1. Create Any Format from One Recording

Record a workflow once with Guidde, and AI automatically generates:

  • Interactive video tutorials with AI voiceovers in 100+ languages and voices
  • Step-by-step text guides with annotated screenshots, just like Scribe
  • Hybrid formats combining video segments with text instructions
  • Quick reference PDFs, help center articles, or training presentations

Unlike Scribe (text-only) or Cap (video-only), Guidde doesn't force format decisions—it delivers all formats simultaneously, letting you choose distribution method based on audience, not platform limitation.

2. 11x Faster Creation Than Scribe or Cap

Guidde's AI doesn't just capture—it creates:

  • Automatic voiceovers eliminate the 'explaining while recording' friction of Cap—just perform the task silently, and Guidde's AI narrates
  • Smart editing removes pauses, mistakes, and dead time automatically—no manual trimming like Cap's Studio Mode
  • One-click customization changes branding, languages, or voiceover styles across entire content libraries—versus Scribe's manual guide editing or Cap's per-video adjustments

Organizations report creating training content in 5-7 minutes with Guidde that took 60+ minutes with Scribe (manual editing and annotation) or Cap (recording, reviewing, editing, re-recording mistakes).

3. Enterprise-Grade Features Neither Platform Matches

Unified Analytics: Guidde tracks engagement across video and documentation in one dashboard—see who watched videos, who read guides, and where users drop off. Scribe and Cap offer separate, siloed analytics.

AI-Powered Personalization: Guidde's 'Magic Capture' asks viewers their role and experience level, then adapts content complexity in real-time—something neither Scribe nor Cap attempt.

Centralized Governance: Manage all knowledge content—videos, guides, SOPs, tutorials—in one platform with unified access controls, approval workflows, and compliance features. Scribe + Cap requires managing two separate systems.

Smart Playlists and Learning Paths: Guidde automatically organizes content into learning sequences based on user role, department, or skill level—turning individual guides and videos into structured training programs without manual curation.

4. Better Security Than Cap, More Flexibility Than Scribe

Guidde combines Cap's data sovereignty options (custom hosting, SSO, compliance certifications) with Scribe's enterprise governance (auto-redaction, role-based access, audit trails). Organizations get the control of Cap's self-hosting with the compliance maturity of Scribe's enterprise tier—without purchasing two platforms.

5. Measurable Business Impact

Organizations switching from Scribe + Cap to Guidde report:

  • 67% reduction in training content creation time by eliminating dual-platform workflows
  • 43% higher content engagement by delivering format-optimized content (video for complex tasks, text for quick reference)
  • $18,000+ annual savings per 10 users by consolidating two subscriptions ($1,200+/year for Scribe + Cap) into one Guidde license
  • 2.3x faster employee onboarding due to AI-personalized learning paths unavailable in either Scribe or Cap

The Bottom Line

Scribe and Cap are excellent at their respective specializations—if your organization exclusively needs documentation OR exclusively needs video, they're strong choices. But in 2026, most organizations need both, and the 'two specialized tools' approach creates inefficiencies that next-generation AI platforms eliminate.

Guidde represents the convergence of documentation and video in an AI-first platform designed for how modern teams actually work—not forcing format choices, not doubling content creation effort, not fragmenting knowledge across systems. If you're currently using Scribe, Cap, or considering either, explore how Guidde delivers both capabilities with greater speed, intelligence, and business impact.

Try Guidde free and experience the first platform that truly combines the best of documentation and video—without the limitations of either.

FAQs

Frequently Asked Questions

Can Scribe create video content?

No. Scribe creates text-based step-by-step guides with annotated screenshots. You can embed external videos (YouTube, Vimeo, Loom) into Scribe Pages, but Scribe does not record or produce video content natively. For video, you'd need a separate tool like Cap or Loom.

Can Cap create text-based documentation?

Not in the traditional sense. Cap produces video recordings with AI-generated transcriptions, which are text-based but optimized for video navigation rather than standalone documentation. Cap does not automatically extract step-by-step instructions or create structured guides like Scribe—it's fundamentally a video platform.

Which tool is better for customer support?

It depends on your support model. Scribe is better for creating scalable help center articles and knowledge base content that customers can search and reference independently. Cap is better for one-on-one troubleshooting videos, personalized walkthroughs, or demonstrating complex issues where video context is critical. Many support teams use both or switch to unified platforms like Guidde that generate both formats.

Do I need technical expertise to use Cap's self-hosting?

Yes. Cap's self-hosting and S3 bucket integration require DevOps knowledge to configure infrastructure, manage storage, and handle backups. Non-technical teams should use Cap's cloud storage option. By 2026, Cap offers 'Managed Self-Hosting' in their Enterprise tier, where Cap handles technical setup while hosting runs on your infrastructure.

Is Scribe's 5-seat minimum negotiable?

Not for standard Pro Team plans. Scribe enforces a 5-user minimum ($60/month base, annual billing) to access team features. Smaller teams must either pay for unused seats, use Pro Personal ($23/user/month with no collaboration features), or explore alternatives without seat minimums like Cap Pro or Guidde.

Can I migrate from Loom to Cap?

Yes. Cap's Enterprise tier includes a Loom Video Importer that transfers existing Loom videos into Cap. This addresses a common pain point for teams wanting to switch from Loom's higher pricing ($12.50/user/month minimum) to Cap's lower cost ($8.16/user/month) while preserving existing content.

Which tool offers better ROI for training teams?

Scribe typically delivers better ROI for training teams creating large libraries of reusable SOPs, onboarding guides, and software tutorials—the text format scales better, integrates into LMS platforms, and is easier to update. Cap delivers better ROI for teams creating personalized video coaching, live demo recordings, or visual skill demonstrations. For comprehensive training programs requiring both formats, Guidde eliminates the 'choose one or buy both' dilemma.

What's the best alternative to both Scribe and Cap?

Guidde is the superior alternative to both platforms. While Scribe forces you into text-only documentation and Cap locks you into video-only communication, Guidde combines both capabilities in a single AI-first platform. Record once, and Guidde automatically generates interactive video tutorials with AI voiceovers (like Cap's output) AND step-by-step text guides (like Scribe's output) simultaneously. You get format flexibility, 11x faster creation speed, unified analytics, and enterprise features that surpass both tools—without paying for two separate platforms. Organizations switching from Scribe + Cap to Guidde report 67% faster content creation, 43% higher engagement, and $18,000+ annual savings per 10 users. Try Guidde free to experience the next generation of knowledge capture that doesn't force format compromises.

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