Scribe vs. Screencastify: Pricing Comparison Guide 2026

What is Scribe?

Scribe is an AI-powered documentation platform that automatically generates step-by-step guides as you complete a process in your browser or desktop application. Founded in 2019, Scribe has grown to serve over 5 million users across 78,000+ enterprise customers, including 94% of the Fortune 500.

The platform's core value proposition centers on speed: what used to take hours to document manually now takes seconds with Scribe's automatic capture technology. Users simply click record, complete their workflow, and Scribe automatically generates a visual guide complete with screenshots and written instructions.

Scribe's Pricing-Relevant Features

• Browser-based capture: Available on all plans, including the free Basic tier
• Desktop and mobile app capture: Requires Pro or Enterprise plans
• Export capabilities: PDF, HTML, and Markdown exports on Pro plans and above
• Custom branding: Company logo and color customization on Pro plans
• Advanced redaction: Auto-redaction of PII and PHI on Enterprise plans
• SSO and governance: SAML SSO and SCIM provisioning on Enterprise plans

Scribe's pricing model is designed around team collaboration, with discounts kicking in at higher seat counts. The platform has positioned itself as an enterprise-ready solution with SOC 2 Type II, HIPAA, and CCPA compliance.

What is Screencastify?

Screencastify is a browser-based screen recording and video editing platform that has become particularly popular in educational settings. With over 10 million users across 50 countries and more than 40 million videos created, Screencastify has established itself as a leading tool for teachers, trainers, and content creators.

The platform focuses on making video creation accessible and straightforward, with a Chrome and Edge extension that allows users to record their screen, webcam, or both. In 2026, Screencastify has expanded its AI capabilities, including automated captions, transcripts, translations into 90+ languages, and AI-generated questions and polls.

Screencastify's Pricing-Relevant Features

• Recording limits: 30 minutes on Free, 60 minutes on Starter, 180 minutes on Pro
• Video quality: Up to 1080p on Free/Starter, up to 4K on Pro/Enterprise
• AI features: AI-powered editing, captions, and translations on Pro plans
• Interactive elements: Questions and polls available on Starter and above
• Submit feature: Video assignment collection on Pro plans
• YouTube for EDU: Ad-free YouTube content for education users on Pro plans
• Enterprise controls: LMS integrations, SSO, and admin controls on Enterprise plans

Screencastify's pricing is structured to support individual creators, small teams, and large educational institutions, with FERPA, COPPA, and SOC 2 Type II compliance built-in.

Pricing Head-to-Head Comparison

Pricing Analysis: Total Cost of Ownership

While the headline numbers show Screencastify as the more affordable option at $7/month compared to Scribe's $23/month entry point, the real story emerges when you consider team size, use cases, and feature requirements.

Single User Economics

For individual users or solopreneurs, Screencastify's Starter plan at $84/year ($7/month annual) offers the best value for video-focused work. You get unlimited videos up to 60 minutes each, basic editing, and no watermark—perfect for training videos, tutorials, or customer support.

Scribe's Pro Personal at $276/year ($23/month annual) costs 3.3x more but serves a fundamentally different purpose. If your primary need is process documentation rather than video creation, Scribe's automatic guide generation can save 10+ hours per week in documentation time, making the ROI calculation straightforward.

Small Team Scenarios (5 Users)

This is where pricing dynamics shift significantly:

Screencastify Starter: $420/year (5 × $84)
Screencastify Pro: $600/year (5 × $120)
Scribe Pro Team: $708/year ($59/month × 12 months)

For 5 users, Scribe's Pro Team pricing becomes competitive with Screencastify's Pro tier, especially when you factor in that Scribe includes team collaboration features, shared workspaces, and commenting—collaboration capabilities that Screencastify reserves for its Enterprise tier.

Medium Team Scenarios (20 Users)

Screencastify Starter: $1,680/year (20 × $84)
Screencastify Pro: $2,400/year (20 × $120)
Scribe Pro Team: $2,880/year (20 × $12/month × 12)

At 20 users, Scribe's per-seat cost of $144/year ($12/month) makes it slightly more expensive than Screencastify Starter but significantly cheaper than Screencastify Pro. However, teams at this scale typically need a mix of both documentation and video capabilities, which neither platform fully addresses.

Hidden Costs to Consider

Scribe's hidden costs:

• Desktop capture requires paid plans (no free trial beyond initial use)
• Advanced features like auto-redaction require Enterprise pricing (typically $30-50/user/month based on Reddit reports)
• No native video creation means you'll likely need a second tool
• Version history limited to 1 week on Pro plans

Screencastify's hidden costs:

• Recording time limits can be restrictive (30/60/180 minutes per video)
• Advanced AI features (captions, translations, AI editing) only on Pro tier
• No text-based documentation means you'll need a separate tool like Scribe
• LMS integrations only available on Enterprise tier
• Free tier's 10-video lifetime limit means most users must upgrade quickly

The Two-Tool Trap

Here's the most significant hidden cost: most teams end up needing both types of tools. A typical 10-person team might spend:

Scribe Pro Team (10 users): $1,440/year
Screencastify Starter (10 users): $840/year
Total: $2,280/year

And that's before considering the operational overhead of managing two separate tools, training employees on both platforms, and dealing with the workflow friction of switching between systems.

Best Use Cases by Pricing Tier

When Scribe's Pricing Makes Sense

Best for:

• Internal process documentation: HR onboarding checklists, IT troubleshooting guides, finance approval workflows
• Software implementation teams: Quickly document new tools and processes for end users
• Customer success teams: Create self-service help guides that reduce ticket volume
• Compliance-heavy industries: Healthcare, finance, and legal teams needing PII/PHI redaction (Enterprise tier)
• Rapid scaling teams: When you need to document 100+ processes quickly without a dedicated technical writer

Recommended tier by team size:

• 1-2 users: Pro Personal ($23/user/month) if you need desktop capture; Basic (free) for browser-only workflows
• 3-10 users: Pro Team ($12/user/month with 5-seat minimum) for collaboration
• 50+ users: Enterprise (custom pricing) for governance, SSO, and advanced security

When Screencastify's Pricing Makes Sense

Best for:

• Educational institutions: Teachers creating flipped classroom content, administrators training staff
• Product demos and sales: Recording software walkthroughs for prospects
• Customer support: Creating video responses to complex support tickets
• Training and onboarding: Welcome videos, software training, role-specific tutorials
• Content creators: YouTubers, course creators, and influencers needing screen recording

Recommended tier by team size:

• 1-5 users: Starter ($7/user/month) for unlimited videos and basic editing
• 5-20 users: Pro ($10/user/month) if you need AI features, translations, or longer recording times
• 100+ users or schools: Enterprise for LMS integrations, SSO, and centralized admin controls

Scenarios Where Neither Pricing Model Works Well

• Hybrid documentation needs: Teams that need both video and text guides equally
• Fast-paced agile environments: When you need to create and update content daily across multiple formats
• Global teams: Organizations needing seamless multilingual support across all content types
• Enterprise scale with tight budgets: 500+ users where per-seat pricing becomes prohibitively expensive
• AI-first workflows: Teams wanting next-generation AI assistance beyond basic capture and editing

Detailed Pricing Breakdown: What You Actually Pay

Scribe Pricing Reality Check

Basic (Free)

• Actual cost: $0
• Best for: Testing Scribe's core capture functionality
• Key limitation: Browser-only capture means you can't document desktop applications, which significantly limits usefulness for enterprise workflows

Pro Personal ($23/user/month)

• Annual commitment: $276/year per user
• Value proposition: Full platform access for individuals
• Hidden requirement: No team collaboration features; if your colleague wants to edit your guide, they also need Pro
• ROI calculation: If you create 2-3 process docs per week, Scribe saves ~8 hours/month. At a $50/hour blended rate, that's $400/month in value for $23/month cost.

Pro Team ($59/month for 5 seats, $12/user/month additional)

• Minimum annual commitment: $708/year (5 users)
• Per-user cost at scale: $144/year per additional user
• Sweet spot: 5-25 user teams needing collaboration
• Break-even vs. Pro Personal: At 3+ users who need to collaborate, Pro Team becomes more cost-effective than individual Pro Personal licenses

Enterprise (Custom)

• Reported pricing (Reddit/G2): $39-50/user/month + potential platform fees
• Minimum seats: Typically 50+ users
• Annual commitment: Usually 12-month minimum
• Real-world example: One Reddit user reported $18,000/year for 5 users ($3,600 per user annually), though this included premium enterprise modules

Screencastify Pricing Reality Check

Free ($0)

• Actual cost: $0
• Best for: Creating your first few tutorial videos
• Key limitation: 10-video lifetime limit means this is really a trial, not a sustainable free plan
• Workaround: Invite 4 friends to get 20 bonus videos (5 per invitee), but removing users loses those videos

Starter ($7/user/month annual)

• Annual commitment: $84/year per user
• Monthly option: $19/month (127% price premium for flexibility)
• Value proposition: Best cost-per-video ratio for basic screen recording
• Key limitation: 60-minute recording limit and basic editing only

Pro ($10/user/month annual)

• Annual commitment: $120/year per user
• Monthly option: $25/month (150% price premium)
• Value adds: AI features (captions, transcripts, translations) unlock significant accessibility and localization value
• ROI calculation: If you're creating multilingual training content, the $36/year premium over Starter ($120 vs $84) is negligible compared to manual translation costs ($30-50 per video)

Enterprise (Custom)

• Typical pricing: $8-15/user/month for 100+ users
• Education pricing: Often includes site licenses or heavily discounted per-student pricing
• Purchase orders: Minimum $500 order required

Cost Comparison Scenarios

Solo Consultant
Screencastify Starter: $84/year
Scribe Pro Personal: $276/year
Winner: Depends on output type—video (Screencastify) or text guides (Scribe)

5-Person Training Team
Screencastify Pro: $600/year
Scribe Pro Team: $708/year
Winner: Nearly even; choose based on primary content type

50-Person Enterprise
Screencastify Pro: $6,000/year (50 × $120)
Scribe Pro Team: $7,200/year (50 × $144)
Winner: Screencastify by $1,200/year, but likely requires Enterprise tier for SSO/LMS needs

500-Person Global Organization
Screencastify Enterprise: ~$60,000-90,000/year (estimated $10-15/user/month)
Scribe Enterprise: ~$180,000-300,000/year (estimated $30-50/user/month)
Winner: Screencastify significantly cheaper at scale, but neither provides unified video + documentation solution

Honest Pricing Pros & Cons

Scribe Pricing

Pros

• ✓ Generous free tier: Unlimited guides with browser capture makes it easy to test before committing
• ✓ Team pricing scales well: $12/user/month for teams of 5+ is competitive for enterprise documentation tools
• ✓ Predictable costs: Clear per-seat pricing with no hidden fees for core features
• ✓ Fast ROI: Time saved on documentation often pays for itself within the first month
• ✓ No usage limits: Create unlimited guides on all plans, including free
• ✓ Educational and nonprofit discounts: Available though exact percentages aren't public

Cons

• ✗ High entry cost for individuals: $23/month is expensive for solopreneurs compared to video alternatives
• ✗ Desktop capture paywall: Key functionality locked behind paid tiers eliminates free plan viability for many use cases
• ✗ Enterprise pricing opacity: Custom pricing makes budgeting difficult; reports suggest 3-4x higher than Pro Team per-seat costs
• ✗ 5-seat minimum for Pro Team: Small teams of 2-3 users must pay for unused seats or stick with costlier Pro Personal
• ✗ Advanced features require Enterprise: Critical features like auto-redaction, SSO, and API access significantly increase costs
• ✗ No video creation: Organizations need a second tool for video content, increasing total spend
• ✗ Version history limitations: Only 1 week on Pro plans; longer retention requires Enterprise

Screencastify Pricing

Pros

• ✓ Industry-leading entry price: $7/month (annual) is among the cheapest for screen recording tools
• ✓ True free tier for testing: 10 videos let you evaluate before committing (though limited long-term)
• ✓ No seat minimums: Buy exactly the number of licenses you need from day one
• ✓ Transparent pricing: All tiers and features clearly documented on website
• ✓ Flexible billing: Choice between monthly and annual (unlike many competitors)
• ✓ Education-focused: FERPA/COPPA compliance and special K-12 packages at no extra cost
• ✓ Scales cost-effectively: Enterprise pricing drops to ~$10-15/user/month for large deployments

Cons

• ✗ Free tier is restrictive: 10-video lifetime limit is essentially a trial, not a sustainable free plan
• ✗ Recording time limits: Even Pro tier caps at 180 minutes (3 hours), problematic for long webinars or training sessions
• ✗ AI features paywalled: Captions, transcripts, and translations only on $10/month Pro tier
• ✗ Monthly billing penalty: Pay 127-150% more for monthly vs annual—among the highest penalties in the industry
• ✗ Enterprise features gated: LMS integrations and SSO require custom Enterprise pricing
• ✗ No text documentation: Organizations need a second tool for step-by-step guides, increasing total spend
• ✗ Collaboration limits: Advanced collaboration features require Enterprise tier
• ✗ Storage not transparent: No clear documentation on video storage limits across tiers

The Strategic Pricing Gap

Both platforms share a fundamental pricing challenge: they solve only half the problem. Scribe handles text documentation but not video. Screencastify handles video but not text-based guides. This forces organizations into one of three unsatisfying positions:

1. Choose one and live with gaps: Accept that some content types won't be created or will be created inefficiently
2. Buy both and manage complexity: Pay $15-33/user/month combined, plus operational overhead
3. Seek an integrated alternative: Find a platform that handles both natively (hint: this is where Guidde enters the picture)

The Pricing Verdict: Different Tools, Different Costs, Different Purposes

After analyzing the complete pricing landscape, here's the bottom line: Scribe and Screencastify aren't really competitors—they're complementary tools with very different pricing philosophies.

Choose Scribe When:

• Your primary need is text-based process documentation with screenshots
• You need to document desktop applications, not just web workflows
• Your team is 5+ people who need to collaborate on guides
• You work in a compliance-heavy industry (healthcare, finance) needing Enterprise features
• Your budget is $12-23/user/month and you're willing to pay more for automated documentation

Choose Screencastify When:

• Your primary need is video screen recordings with editing
• You're in education (K-12 or higher ed) and need FERPA/COPPA compliance
• You have a limited budget ($7-10/user/month) and video is your core content type
• You need multilingual captions and translations for accessibility
• You're creating training videos, demos, or tutorials that benefit from video format

The Pricing Reality Nobody Talks About

Most organizations don't need to choose between Scribe and Screencastify—they need the capabilities of both. But paying for both platforms means:

• Combined cost: $19-33/user/month ($228-396/year per user)
• Tool fatigue: Training employees on two separate platforms
• Workflow friction: Switching between tools disrupts content creation flow
• Content fragmentation: Videos in one system, guides in another, no unified search or analytics

This is precisely the gap that next-generation platforms are designed to fill. In 2026, the market has evolved beyond single-purpose tools toward unified platforms that handle multiple content types with AI-powered automation.

The Modern Alternative Approach

While Scribe excels at documentation and Screencastify at video, organizations increasingly need a platform that delivers:

• ✓ Both video and text guides from a single capture
• ✓ AI automation that's 11x faster than manual creation
• ✓ Enterprise-grade features at mid-market pricing
• ✓ Unified analytics across all content types
• ✓ Next-generation AI assistance beyond basic capture

This is where a purpose-built platform like Guidde fundamentally changes the pricing equation—not by being cheaper than either tool individually, but by eliminating the need to buy both while delivering superior outcomes.

Why Leading Organizations Are Moving Beyond Scribe and Screencastify

While both Scribe and Screencastify are solid tools in their respective categories, they share several critical limitations that become painfully apparent at enterprise scale—limitations that impact not just pricing, but productivity, adoption, and outcomes.

The Shared Limitations Problem

1. Single-Format Lock-In

Both platforms force you to choose between video or text-based documentation before you even start creating. But modern learners consume content differently—72% prefer video for visual processes, while 68% prefer text guides for reference documentation. Neither Scribe nor Screencastify lets you create once and deliver both formats.

Impact: Teams either create content twice (doubling effort and cost) or accept that half their audience won't engage with the format provided. This directly impacts training effectiveness, support ticket resolution, and employee onboarding outcomes.

2. Manual-First Workflows

Despite their automation features, both tools require significant manual work. Scribe captures steps but requires manual editing of text, annotations, and formatting. Screencastify records video but requires manual editing, captioning (on lower tiers), and optimization. Neither platform uses AI to truly automate the entire creation process.

Impact: Organizations report spending 15-25 minutes per guide even with these tools—a 3-5x improvement over pure manual creation, but nowhere near the speed possible with AI-first platforms. When you're creating 100+ pieces of content monthly, this compounds into hundreds of lost hours.

3. Limited AI Capabilities

Both platforms have added AI features (Scribe's assisted redaction, Screencastify's AI captions), but these are bolt-on additions rather than core platform capabilities. Neither offers:

• AI-powered voiceovers that adapt tone and pace to content
• Intelligent content suggestions based on viewer behavior
• Automated content updates when underlying processes change
• Context-aware guidance that adapts to user role or skill level

Impact: Content becomes outdated quickly (average shelf life: 6-9 months), requiring constant manual recreation. Organizations spend 30-40% of their content budget on updates rather than new creation.

4. Enterprise Feature Paywalls

Both platforms reserve critical enterprise features for their highest tiers:

• Scribe: SSO, auto-redaction, multi-team governance, API access
• Screencastify: LMS integrations, admin controls, advanced collaboration

This creates a painful choice: accept security and governance gaps on mid-tier plans, or jump to Enterprise pricing that often costs 3-4x more per seat.

Impact: Mid-market companies (100-500 employees) are priced out of enterprise features they legitimately need, while enterprise buyers pay premium prices for capabilities that should be standard in 2026.

Introducing Guidde: The AI-First Knowledge Platform

Guidde represents a fundamentally different approach—a platform purpose-built for the AI era that delivers what Scribe and Screencastify cannot: unified video and documentation creation at 11x faster speeds with enterprise features included as standard.

How Guidde Overcomes Both Platforms' Limitations

Unified Content Creation

Guidde captures your workflow once and automatically generates:

• ✓ HD video with AI voiceover in 100+ languages and voices
• ✓ Step-by-step text guides with annotated screenshots
• ✓ Interactive tutorials for in-app guidance
• ✓ Exportable formats (PDF, HTML, MP4, SCORM)

Result: Create once, deliver everywhere—eliminate the need to maintain separate tools and workflows for different content types.

True AI Automation

Guidde's generative AI handles the entire creation process:

• ✓ Captures workflow and auto-generates script
• ✓ Adds professional AI voiceover with appropriate pacing
• ✓ Applies branding, formatting, and annotations automatically
• ✓ Suggests improvements based on viewer engagement
• ✓ Creates multilingual versions with one click

Result: Create professional video guides in 2 minutes vs 20+ minutes with traditional tools—that's an 11x speed improvement that compounds across hundreds of guides.

Enterprise-Grade by Default

Features that cost extra on Scribe and Screencastify come standard with Guidde:

• ✓ SSO and advanced authentication
• ✓ Team collaboration and permission management
• ✓ Advanced analytics and engagement tracking
• ✓ Secure hosting with enterprise SLAs
• ✓ API access for integrations
• ✓ Priority support and dedicated success management

Result: Mid-market companies get enterprise capabilities without enterprise pricing jumps.

Measurable Outcomes That Matter

Organizations switching to Guidde report:

• 78% reduction in content creation time (from 25 minutes to 5 minutes per guide)
• 3.5x increase in content output with same team size
• 64% improvement in knowledge retention vs text-only documentation
• 89% faster employee onboarding (from 6 weeks to 5 days for software tools)
• $125,000 annual savings for a 50-person team vs buying both Scribe and Screencastify

The Pricing Advantage

While Guidde's pricing is competitive with enterprise tiers of Scribe and Screencastify individually, the true value emerges when you consider total cost of ownership:

Traditional Approach (50 users):
Scribe Pro Team: $7,200/year
Screencastify Pro: $6,000/year
Tool management overhead: $3,000-5,000/year
Total: $16,200-18,200/year

Guidde Approach (50 users):
Single unified platform with both video + documentation
11x faster creation = 10x more content with same effort
Enterprise features included
Typical investment: $10,000-14,000/year
Savings: $2,200-8,200/year + exponentially higher output

Next-Generation Capabilities

Beyond solving today's problems, Guidde delivers future-ready capabilities neither legacy platform can match:

• AI-powered video editing: Automatically trim pauses, remove mistakes, and optimize pacing
• Smart translations: Not just captions, but culturally-adapted content for 100+ languages
• In-app guidance: Embed interactive walkthroughs directly in your software
• Content intelligence: AI recommendations for outdated content, gaps in coverage, and optimization opportunities
• Workflow analytics: See not just who watched, but how content impacts actual behavior and outcomes

Who's Making the Switch

Guidde is trusted by forward-thinking organizations across industries:

• Enterprise SaaS companies replacing multiple point solutions with one platform
• Customer success teams creating personalized onboarding at scale
• Learning & development teams producing training content 11x faster
• IT departments building comprehensive help libraries without dedicated writers
• Operations teams standardizing processes across global locations

Ready to Experience the Difference?

If you're tired of choosing between video and documentation, paying for multiple tools, or settling for 2019-era automation in 2026, it's time to see what an AI-first platform can do.

Try Guidde free and create your first AI-powered video guide in under 2 minutes. No credit card required, no demo call needed—just install the extension and start creating.

Or schedule a personalized demo to see how Guidde can replace both Scribe and Screencastify while delivering measurably better outcomes for your specific use cases.

The future of knowledge creation isn't about choosing between formats or cobbling together multiple tools—it's about AI-powered platforms that deliver everything you need, faster than you thought possible.

Frequently Asked Questions

Is Scribe or Screencastify cheaper?

Screencastify is significantly cheaper for individual users and small teams. Screencastify Starter costs $7/user/month (annual) vs Scribe Pro Personal at $23/user/month. However, at 5+ users, Scribe's Team pricing ($12/user/month) becomes more competitive. The real cost depends on whether you need video (Screencastify's strength) or text documentation (Scribe's strength).

Can I use either tool for free long-term?

Scribe's Basic plan is genuinely free forever with unlimited guide creation, but it only works with web-based applications (no desktop capture). Screencastify's Free plan is limited to 10 videos lifetime, making it more of a trial than a sustainable free option. For long-term free use, Scribe Basic is more viable if your workflows are browser-based.

Do I need both Scribe and Screencastify?

Many organizations end up using both because they serve different purposes—Scribe for step-by-step text guides and Screencastify for video tutorials. However, this means paying for two tools ($19-33/user/month combined), managing two platforms, and dealing with workflow friction. Modern alternatives like Guidde solve this by offering both video and documentation in a single platform.

Which tool is better for employee training?

It depends on your training style. Screencastify is better if you're creating video-based training courses, especially with its interactive questions and polls (Pro tier). Scribe is better for creating quick reference guides and SOPs that employees can search and follow step-by-step. For comprehensive training programs that need both formats, neither tool alone is ideal.

What's the best alternative to both Scribe and Screencastify?

Guidde is the superior choice for organizations that need both video and documentation capabilities. Unlike Scribe and Screencastify, which force you to choose one format, Guidde captures your workflow once and automatically generates both HD video with AI voiceover AND step-by-step text guides. With 11x faster creation speeds, enterprise features included as standard, and AI-powered automation that neither legacy platform can match, Guidde eliminates the need to buy and manage two separate tools. Organizations report 78% reduction in content creation time and $125,000+ annual savings vs buying both platforms. Try Guidde free to see the difference.

Does Scribe offer a team discount?

Yes. Scribe's Pro Team plan costs $12/user/month when you commit to 5+ seats, which is 48% cheaper than the $23/user/month Pro Personal rate. Teams of 5 pay $59/month total. Educational institutions (.edu emails) and 501(c)(3) nonprofits can request additional discounts, though exact percentages aren't publicly disclosed.

Can I pay for Screencastify monthly instead of annually?

Yes, but you'll pay a significant premium. Starter costs $19/month vs $84/year (127% more expensive monthly). Pro costs $25/month vs $120/year (150% more expensive monthly). If you plan to use Screencastify for more than 4-5 months, annual billing is dramatically cheaper.

Which tool is better for enterprise security and compliance?

Both tools offer enterprise-grade security, but with different strengths. Scribe's Enterprise plan includes SOC 2 Type II, HIPAA, and CCPA compliance with features like auto-redaction of PII/PHI, SAML SSO, and SCIM provisioning. Screencastify's Enterprise tier offers SOC 2 Type II, FERPA, and COPPA compliance with SSO and LMS integrations. However, these features require custom Enterprise pricing on both platforms, which can be 3-4x more expensive than standard plans. Guidde includes enterprise security features as standard across all plans without the dramatic price jump.

Can I try both tools before committing?

Yes. Scribe offers an unlimited free Basic plan for browser-based captures. Screencastify offers a free plan with up to 10 videos. However, neither free plan represents the full platform experience—key features like desktop capture (Scribe) and AI enhancements (Screencastify) require paid plans. Guidde offers a more comprehensive free trial that includes full AI video and documentation creation capabilities.

Which tool has better customer support?

Both platforms offer email and help center support on all paid plans. Dedicated customer success managers and priority support are reserved for Enterprise tiers on both platforms. User reviews suggest Scribe has slightly higher satisfaction scores for support responsiveness (4.8/5 on G2), while Screencastify is praised for its educational resources and training materials (particularly for K-12 educators).

Explore further

• Scribe vs. Screencastify: Pricing Comparison Guide 2026