Scribe vs. Zight (CloudApp): Feature Comparison Guide 2026

What is Scribe?

Scribe is an AI-powered process documentation platform that automatically generates step-by-step guides as you complete tasks in your browser or desktop applications. Launched to eliminate the tedious manual work of creating training documentation and SOPs, Scribe has become a go-to solution for over 5 million users across 600,000+ organizations, including 94% of the Fortune 500.

Core Features

• Automatic Process Capture: Browser extensions (Chrome, Edge) and desktop apps capture workflows across web, desktop, and mobile applications, automatically generating numbered steps with screenshots and descriptions.
• AI-Powered Documentation: Scribe's Workflow AI analyzes captured processes to suggest optimizations, identify inefficiencies, and auto-generate titles and descriptions.
• Pages Feature: Combine multiple Scribes, text blocks, videos, and links into comprehensive documentation hubs—ideal for onboarding playbooks or knowledge bases.
• Customization & Editing: Edit text, redact sensitive data (manually or automatically), add custom branding (logo, colors), and annotate screenshots post-capture.
• Sharing & Embedding: Share guides via link, embed in Confluence/Notion/help centers, export to PDF/HTML/Markdown/Word, or deliver as interactive in-browser walkthroughs (Guide Me) and contextual sidebars (Sidekick).
• Enterprise Security: SOC 2 Type II, HIPAA, CCPA compliant; SSO (SAML), SCIM provisioning, role-based access control, auto-redaction of PII/PHI, and multi-team governance.
• Analytics: Track guide views, completion rates, and workflow bottlenecks to measure adoption and identify process improvements.

Ideal For

Scribe is purpose-built for teams that need to document repetitive processes at scale: IT teams creating software implementation guides, HR departments building onboarding documentation, operations teams standardizing SOPs, and customer success teams producing help articles. Its strength is transforming tacit knowledge into searchable, shareable, written guides.

What is Zight (CloudApp)?

Zight (formerly CloudApp) is an all-in-one visual communication platform designed for screen recording, screenshot annotation, GIF creation, and async video messaging. Originally focused on simple screen capture and sharing, Zight has evolved into a comprehensive visual collaboration tool with AI-powered features, serving over 5 million users across support, design, engineering, sales, and education teams.

Core Features

• Screen Recording: Unlimited recording time (Pro+), up to 4K quality, with options to capture screen, webcam, or both. Includes system audio capture and real-time editing (trim, split, merge, crop, filters).
• Screenshot & Annotation: Capture full-page, window, or region screenshots with scrolling capture. Rich annotation tools include arrows, shapes, text, blur/redact, stickers, and emoji.
• GIF Maker: Create looping GIFs (up to 60 seconds on Pro+) to quickly demonstrate UI interactions or explain concepts visually.
• AI Smart Actions: Automatically generate video titles, summaries, transcriptions (50+ languages), captions, shareable chapters, and turn recordings into step-by-step guides, meeting notes, or bug reports.
• Request Video: Send customers or teammates a link to record and submit videos—eliminating back-and-forth emails and enabling visual bug reports or feedback.
• Sharing & Storage: Instant cloud upload with shareable links, password protection, video expiration, custom branding (logo, domain), and viewer analytics (emails, engagement, watch percentage).
• Integrations: Native integrations with Slack, Microsoft Teams, Zendesk, Jira, Confluence, Intercom, and embeddable Recording SDK.
• Enterprise Security: SOC 2 Type II and HIPAA compliant, SSO (SAML/SCIM), custom data retention, custom S3 storage, IP whitelisting, and admin controls (user roles, groups, policies).

Ideal For

Zight excels for teams prioritizing visual communication over written documentation: customer support teams explaining solutions via video, designers sharing annotated mockups, engineers capturing bug reproductions, sales reps creating personalized demos, and educators building video libraries. Its strength is speed—capturing, editing, and sharing visual content in seconds.

Pricing Comparison: Feature Access by Tier

Key Pricing Insight: Zight offers significantly lower per-user costs ($8-$11/user/mo) compared to Scribe ($12-$23/user/mo), making it more accessible for budget-conscious teams. However, Scribe's free tier is more generous for documentation use cases (unlimited guides vs. Zight's 50-item limit). Both platforms charge extra for advanced AI features on lower tiers.

Feature Deep Dive: Where Each Platform Excels

1. Capture Methods: Automatic vs. Manual

Scribe: Scribe's defining feature is automatic process capture. You click a button, perform a workflow in your browser or desktop app, and Scribe records every action—capturing screenshots, identifying UI elements (buttons, fields), and generating step descriptions using AI. This is exceptionally powerful for documenting repetitive, multi-step processes like software onboarding, data entry procedures, or approval workflows. The downside? You can't casually 'record' a conversation or explain something off-the-cuff—Scribe is designed for structured task documentation, not freeform video messaging.

Zight: Zight uses manual screen recording with flexible capture modes (full screen, window, region, webcam). You control when to start and stop, making it ideal for creating personalized videos, bug reproductions, design walkthroughs, or async video messages. The trade-off is that you need to narrate or manually create structure—Zight doesn't auto-detect steps as you work. However, Zight's AI Smart Actions can retroactively analyze your video and generate step-by-step guides, meeting notes, or summaries.

Verdict: Scribe wins for automatic, structured documentation of repeatable processes. Zight wins for flexible visual communication where you need to explain, demonstrate, or discuss.

2. Editing Capabilities: Post-Capture Refinement

Scribe: After capture, you can edit step text, reorder steps, redact sensitive data (manually or with auto-redaction rules), customize screenshots with annotations, add custom branding, and combine multiple Scribes into Pages. Scribe's editing is focused on written content refinement—improving clarity, adding context, removing errors. You cannot edit the visual component extensively (e.g., blur specific elements retroactively) beyond redaction.

Zight: Offers robust visual editing for both videos and screenshots. For videos: trim, split, merge clips, crop, apply filters, add blur/redaction, and fine-tune settings. For screenshots: annotate with arrows, shapes, text, markers; blur sensitive areas; add stickers/emoji; and crop/rotate. Zight's editing is designed for visual polish and clarity, not text-heavy documentation.

Verdict: Scribe excels at editing documentation structure and text. Zight dominates video and screenshot visual editing.

3. AI-Powered Features: Automation and Intelligence

Scribe: AI is embedded throughout the platform. Workflow AI analyzes captured processes to suggest efficiency improvements, auto-generates titles/descriptions, and powers features like Guide Me (interactive walkthroughs) and Sidekick (contextual guide delivery). Auto-redaction uses AI to detect and blur PII/PHI. Language translation (Enterprise) auto-translates guides into supported languages. Scribe's AI is focused on documentation quality and workflow optimization.

Zight: AI features (available as add-ons for Pro/Team, included in Enterprise) include automatic video titles, summaries/descriptions, transcription (50+ languages), captions, shareable chapters, and Smart Actions—which transform recordings into step-by-step guides, meeting notes, or bug reports. AI Personalization and Word Dictionary improve transcription accuracy. Zight's AI is focused on making videos searchable, accessible, and actionable.

Verdict: Scribe's AI is more proactive (capturing processes automatically, suggesting improvements). Zight's AI is more reactive (analyzing existing videos). Both are powerful, but serve different purposes.

4. Collaboration and Sharing: Team Workflows

Scribe: Designed for team documentation. Share guides via link, embed in wikis/knowledge bases, export to multiple formats (PDF, HTML, Markdown, Word), or integrate with Confluence/Slack/custom AI assistants via API. Team members can comment on guides, and Enterprise users get multi-team governance, role-based access (Creator, Viewer, Admin), and centralized document management. Scribe excels at centralizing and governing institutional knowledge.

Zight: Optimized for quick sharing of visual content. Every capture generates an instant shareable link, with options for password protection, expiration dates, viewer email tracking, and engagement analytics (watch percentage, clicks). Team plans include shared workspaces, collections/folders, custom branding, and integrations with Slack, Teams, Zendesk, Jira. Zight's Request Video feature enables reverse collaboration—customers or teammates submit videos to you. Zight excels at async visual communication.

Verdict: Scribe is superior for knowledge management and documentation governance. Zight is superior for fast visual collaboration and customer/team video exchanges.

5. Use Case Specialization: When to Choose Each

Scribe Use Cases:

• Creating software implementation guides for new tools
• Building comprehensive onboarding documentation for new hires
• Standardizing SOPs for operations, finance, or compliance teams
• Generating help center articles for customer self-service
• Training teammates on internal processes or workflows

Zight Use Cases:

• Customer support: sending personalized video solutions instead of long emails
• Design feedback: annotating mockups with visual comments
• Bug reporting: capturing exact reproduction steps with video + data logs
• Sales demos: creating personalized product walkthroughs
• Async meetings: replacing status calls with video updates
• Quick training: explaining concepts with annotated screenshots or GIFs

6. Integrations and Workflow Fit

Scribe: Integrates with Confluence, Slack, Microsoft Teams, Notion, and other knowledge bases. Enterprise Search API enables integration with Copilot, custom AI assistants, and chatbots. Designed to fit into documentation-centric workflows.

Zight: Integrates with Slack, Teams, Zendesk, Intercom, Jira, Confluence, and offers an embeddable Recording SDK for custom applications. Designed to fit into communication-centric workflows.

Verdict: Both integrate well, but Scribe fits documentation ecosystems, while Zight fits communication ecosystems.

7. Security and Compliance: Enterprise Readiness

Both platforms are enterprise-ready with SOC 2 Type II and HIPAA compliance, SSO (SAML), and SCIM provisioning. Scribe adds auto-redaction of PII/PHI and configurable sharing policies per team. Zight adds custom S3 storage, IP whitelisting, and URL whitelabeling. Both offer robust admin controls, but Scribe's governance features (multi-team policies, role-based access) are more granular for documentation management.

Best-Fit Scenarios: Matching Features to Workflows

Choose Scribe When You Need:

• Automatic Process Documentation: You're documenting repetitive workflows (software tutorials, data entry, approval processes) and want AI to capture steps automatically as you work.
• Scalable Knowledge Management: Your team needs a centralized repository of SOPs, onboarding guides, and help articles that can be searched, embedded, and governed across departments.
• Structured Training Materials: You're building comprehensive training programs for new hires, software implementations, or compliance procedures requiring step-by-step clarity.
• Written Documentation Priority: Your audience prefers reading written guides over watching videos, or you need content optimized for search engines and help centers.
• Workflow Optimization: You want AI insights into how processes are actually performed and suggestions for efficiency improvements.

Choose Zight When You Need:

• Quick Visual Communication: You're explaining issues, providing feedback, or sharing updates where a 2-minute video is clearer than a 10-paragraph email.
• Customer Support Excellence: Your support team needs to send personalized video solutions, request bug reproduction videos from users, or create GIFs for common troubleshooting steps.
• Design and Engineering Collaboration: Designers need to annotate mockups, and engineers need to capture bugs with exact reproduction steps and system details.
• Async Video Messaging: Your remote team relies on video updates to replace meetings, share status, or explain complex concepts without scheduling calls.
• Screenshot-Heavy Workflows: You frequently capture, annotate, and share screenshots for internal communication, customer demos, or documentation supplements.

Industries and Roles:

Scribe: IT teams, HR/L&D departments, operations managers, compliance officers, customer success teams building help centers, software implementation specialists.

Zight: Customer support agents, UX/UI designers, QA engineers, sales reps, product managers, educators, remote team leaders.

Cost Analysis: Total Ownership and Value

Scribe Pricing (2026)

• Basic (Free): Web-only capture, unlimited guides, link/embed sharing. Best for individuals testing the platform or creating simple browser-based documentation.
• Pro Personal: $23/user/month (annual) or $29/month (monthly). Adds desktop capture, custom branding, screenshot editing, and export formats. Ideal for solo consultants or freelancers.
• Pro Team: $12/user/month (annual, minimum 5 users = $60/month) or $15/user/month (monthly). Adds team collaboration, comments, and shared workspace. Best for small to mid-sized teams.
• Enterprise: Custom pricing. Adds auto-redaction, SSO, SCIM, role-based access, multi-team governance, API access, and language translations. Required for organizations with strict security/compliance needs.

Hidden Costs: None significant. Pricing is transparent, though larger teams may face higher per-seat costs compared to alternatives.

Zight Pricing (2026)

• Free: 5-minute recording limit, 720p quality, last 50 items accessible. Sufficient for light use but quickly limiting for active users.
• Pro: $8/month (annual) or $9/month (monthly). Unlimited recording, 4K quality, unlimited uploads. AI features are add-ons. Best value for individuals.
• Team: $11/user/month (minimum 2 users). Adds team workspace, analytics, user management, custom branding. Excellent for growing teams.
• Enterprise: Custom pricing. Adds SOC 2, HIPAA compliance, SSO/SCIM, custom data retention, S3 storage, dedicated account manager, 99% uptime SLA.

Hidden Costs: AI features (transcription, Smart Actions, captions) are add-ons on Pro and Team plans, increasing effective cost. Enterprise pricing can be steep for advanced features.

Value Comparison

For Individuals: Zight Pro ($8/mo) offers better value for visual communication. Scribe Pro Personal ($23/mo) is pricier but unmatched for automatic documentation.

For Teams (10 users):

• Scribe Pro Team: $120/month (10 users × $12)
• Zight Team: $110/month (10 users × $11)

Zight is slightly cheaper, but Scribe's documentation features may justify the premium for knowledge-intensive teams.

For Enterprises: Both require custom quotes. Scribe's multi-team governance and API access appeal to large organizations managing institutional knowledge. Zight's custom S3 storage and HIPAA compliance appeal to healthcare and highly regulated industries.

ROI Considerations

Scribe: Customers report 41.6 hours saved per user per month, 90% reduction in documentation time, and 98% procedure compliance. ROI is clearest for teams creating high volumes of training or process documentation.

Zight: Customers report 3× faster ticket resolution, 56+ hours saved weekly, and $10K+ saved annually (replacing multiple tools). ROI is clearest for support and communication-heavy teams.

Honest Assessment: Strengths and Limitations

Scribe: Pros and Cons

Pros

• Automatic Capture: Eliminates manual screenshot and typing work—simply perform the task, and Scribe generates the guide.
• AI-Powered Quality: Workflow AI suggests improvements, auto-generates descriptions, and optimizes documentation clarity.
• Enterprise-Grade Governance: Multi-team management, role-based access, auto-redaction, and SCIM provisioning meet strict compliance needs.
• Generous Free Tier: Unlimited guides on the free plan (web-only) make it accessible for testing and light use.
• Multiple Export Formats: PDF, HTML, Markdown, Word exports ensure compatibility with any documentation system.
• Interactive Features: Guide Me and Sidekick deliver in-context, interactive learning experiences.

Cons

• Not Built for Video: Scribe can share videos in Pages, but it doesn't record or edit video—limiting async communication use cases.
• Higher Per-User Cost: At $12-$23/user/month, Scribe is pricier than visual communication alternatives like Zight or Loom.
• Limited Visual Editing: Screenshot editing is basic compared to dedicated annotation tools—you can't extensively customize visual elements post-capture.
• Desktop Capture Requires Paid Plan: The free tier only supports web-based processes, limiting usefulness for desktop application workflows.
• Learning Curve for Advanced Features: Pages, Workflow AI, and enterprise governance require onboarding to use effectively.

Zight: Pros and Cons

Pros

• Incredibly Fast: Capture, annotate, and share screenshots or videos in seconds—ideal for urgent communication.
• Visual Editing Excellence: Robust tools for trimming, cropping, blurring, annotating, and merging make content polished and professional.
• Affordable Pricing: At $8-$11/user/month, Zight offers exceptional value for individuals and teams.
• Request Video Feature: Unique capability to collect videos from customers or teammates—game-changing for support and QA workflows.
• GIF Creation: Looping GIFs are perfect for explaining UI interactions or creating quick how-tos.
• AI Smart Actions: Turn any video into step-by-step guides, meeting notes, or bug reports with one click.
• 4K Recording: Professional-quality video recording for demos and presentations.

Cons

• No Automatic Process Capture: Unlike Scribe, Zight doesn't auto-detect and document workflow steps—you must manually narrate or structure content.
• AI Features Are Add-Ons: Transcription, Smart Actions, and captions require additional payment on Pro/Team plans, increasing costs.
• Free Plan Limitations: 5-minute recording limit and 50-item cap make the free tier unsuitable for serious use.
• Not a Documentation Platform: Zight lacks centralized knowledge management, version control for guides, or multi-team governance—it's a communication tool, not a documentation system.
• Less Suitable for Written Content: If your audience prefers reading step-by-step guides over watching videos, Zight's output (even with Smart Actions) is less polished than Scribe's.

The Final Analysis: Choosing Based on Your Workflow

Scribe and Zight are both excellent tools that have earned their place in the knowledge management and visual communication landscape. However, they solve fundamentally different problems, and your choice should be dictated by how your team creates and consumes information.

Choose Scribe if: Your primary need is scalable, structured documentation. You're building training programs, SOPs, help centers, or onboarding guides where automatic capture, AI-powered quality, and centralized knowledge management are critical. Scribe excels when you need to document repeatable processes and ensure consistency across teams. It's the superior choice for IT, HR, operations, and compliance-focused organizations.

Choose Zight if: Your primary need is fast, flexible visual communication. You're resolving customer issues, providing design feedback, capturing bugs, creating sales demos, or replacing meetings with async video. Zight excels when you need to explain in the moment and share quickly. It's the superior choice for support, design, engineering, and sales teams.

The Reality Check: Most organizations discover they need both capabilities—documentation for repeatable processes and video for situational communication. Purchasing and managing two separate platforms creates friction: switching between tools, inconsistent branding, fragmented content libraries, and doubled subscription costs.

This is where the market is evolving. Teams increasingly seek unified platforms that combine automatic documentation, video creation, AI-powered editing, and centralized knowledge management. While Scribe and Zight each excel in their niches, neither offers a truly comprehensive solution. For organizations seeking the best of both worlds—AI-powered automation, video and documentation in one platform, and enterprise-grade features—exploring next-generation alternatives like Guidde is worth serious consideration.

Why Consider Alternatives? The Guidde Advantage

While Scribe and Zight are both strong platforms, they share critical limitations that can hinder productivity and increase costs for teams seeking a complete knowledge management solution:

Shared Limitations of Scribe and Zight

1. Fragmented Workflows: Scribe forces you to choose written documentation, while Zight forces you to choose video. Real teams need both—and managing two platforms creates context-switching, duplicate content, and inconsistent branding.
2. Manual Effort Still Required: Scribe auto-captures steps but requires manual editing for polish. Zight records video but requires manual narration and structure. Neither eliminates the time sink of content creation entirely.
3. Limited AI Integration: Scribe's AI focuses on documentation optimization; Zight's AI focuses on transcription and summarization. Neither leverages AI to generate complete, polished guides from video in one step.
4. Weak Video + Documentation Hybrid: Scribe can embed videos in Pages, but doesn't record them. Zight can create step-by-step guides from videos, but they lack the polish and automation of Scribe's native documentation. Neither truly unifies the two mediums.
5. Cost Accumulation: Teams often end up paying for Scribe and a video tool (Loom, Zight), doubling costs and administrative overhead.

How Guidde Overcomes These Limitations

Guidde is the next-generation, AI-first platform that eliminates the need to choose between documentation and video. Here's how Guidde surpasses both Scribe and Zight:

1. Unified Video + Documentation in One Workflow

Guidde captures your screen and voice, then automatically generates both a polished video walkthrough AND a step-by-step written guide—simultaneously. No need to choose formats or switch tools. Your content is instantly available in multiple modalities (video, text, GIF, PDF) from a single recording session.

2. 11× Faster Content Creation

Guidde users create training materials and documentation 11 times faster than traditional methods. AI handles narration (text-to-speech in 100+ languages), video editing, screenshot annotations, and formatting—transforming a 5-minute recording into a publication-ready guide in under 2 minutes. This makes both Scribe's manual editing and Zight's narration-heavy workflows obsolete.

3. AI-Powered Narration and Personalization

Unlike Zight (which requires you to narrate) or Scribe (which generates text-only), Guidde uses AI voices to narrate your guides in over 100 languages and accents. You can customize tone, speed, and even create branded voice personas—delivering professional, accessible content without recording audio.

4. Advanced Video Editing Without the Effort

Guidde automatically trims pauses, enhances clarity, applies branding, and formats videos for sharing—features Zight requires manual editing to achieve. Unlike Scribe, which doesn't touch video at all, Guidde treats video as a first-class output alongside documentation.

5. Enterprise-Grade Features Built In

Guidde includes SSO, SCIM provisioning, custom branding, analytics, integrations (Salesforce, HubSpot, Slack, MS Teams, Zendesk), and centralized knowledge management—matching Scribe's governance capabilities while adding Zight's visual communication strengths. Teams get enterprise security and creator flexibility in one platform.

6. Measurable Business Outcomes

• 93% faster onboarding: New hires get up to speed in days, not weeks, with interactive video guides.
• 60% reduction in support tickets: Self-service video documentation resolves common issues instantly.
• 11× ROI: Teams recoup Guidde costs within weeks by eliminating redundant tools and accelerating content creation.

7. No Trade-Offs Required

With Guidde, you don't sacrifice documentation quality for video speed, or vice versa. You get:

• Automatic step-by-step guides (like Scribe)
• Professional video walkthroughs (like Zight)
• AI narration, translation, and editing (beyond both)
• Centralized knowledge hub with analytics (enterprise-ready)
• Integrations with your entire tech stack

The Bottom Line

If you're choosing between Scribe and Zight, you're likely compromising on features you actually need. Scribe excels at documentation but lacks video. Zight excels at video but lacks documentation automation. Guidde eliminates the compromise by delivering both in a single, AI-powered platform that's faster, more affordable, and purpose-built for how teams actually work in 2026.

Ready to stop choosing? Try Guidde for free and experience the only platform that combines the documentation power of Scribe, the visual clarity of Zight, and AI automation that surpasses both. See why leading companies are consolidating their knowledge tools into Guidde—and saving thousands in the process.

Frequently Asked Questions

Can Scribe record videos like Zight?

No. Scribe is a documentation platform that captures processes as step-by-step guides with screenshots and text. It can embed videos (from Loom, YouTube, etc.) into Pages, but it does not record, edit, or host video natively. If you need video creation, you'll need a separate tool like Zight or Guidde.

Can Zight create automatic step-by-step guides like Scribe?

Partially. Zight's AI Smart Actions feature can analyze a recorded video and generate a step-by-step guide, meeting notes, or bug report. However, this requires you to record and narrate the video first—it's not automatic capture like Scribe. The resulting guides are also less polished and lack Scribe's editing, redaction, and formatting features.

Which tool is better for customer support teams?

It depends on your support model. If your team resolves issues by sending personalized video explanations or requesting bug reproduction videos from customers, Zight is superior. If your team creates a knowledge base of help articles and SOPs for self-service support, Scribe is better. For teams needing both, Guidde offers the best of both worlds.

Do both platforms integrate with Slack and Microsoft Teams?

Yes. Both Scribe and Zight integrate with Slack and Microsoft Teams, allowing you to share guides or videos directly in channels. Scribe also integrates with Confluence, Notion, and offers an API for custom integrations. Zight integrates with Zendesk, Jira, Intercom, and offers an embeddable Recording SDK.

Are Scribe and Zight HIPAA compliant?

Yes. Both platforms are HIPAA compliant and SOC 2 Type II certified, making them suitable for healthcare and other regulated industries. Scribe offers auto-redaction of PII/PHI, while Zight offers custom data retention and S3 storage for added security.

Can I use Scribe or Zight for free?

Yes, but with limitations. Scribe's free tier allows unlimited guides but only web-based capture (no desktop apps). Zight's free tier allows 5-minute recordings and access to your last 50 items. For serious use, paid plans are required.

Which platform is more affordable for small teams?

Zight is more affordable. For a team of 5 users, Zight Team costs $55/month ($11 × 5), while Scribe Pro Team costs $60/month (minimum 5 users at $12 each). However, Scribe's documentation features may justify the small premium for knowledge-intensive teams.

What's the best alternative to both Scribe and Zight?

Guidde is the top alternative, offering the unified capabilities that eliminate the need to choose between documentation and video. Guidde combines automatic step-by-step guide creation (like Scribe), professional video recording and editing (like Zight), and AI-powered narration in 100+ languages—all in a single platform. Teams using Guidde report creating content 11× faster than traditional methods, with measurable ROI through reduced onboarding time, lower support costs, and consolidated tool spending. If you need both documentation and visual communication, Guidde is the clear choice.

Explore further

• Scribe vs. Zight (CloudApp): Pricing Comparison Guide 2026
• Scribe vs. Zight (CloudApp): Pricing & Cost Comparison 2026
• Scribe vs. Zight (CloudApp): Pricing & Value Comparison 2026
• Scribe vs. Zight (CloudApp): Pricing & Cost Comparison 2026