A step by step guide is an important tool for people who need to complete a task or project on their own. This type of content is usually written for beginners and/or people who don't have the time or patience to read through an entire article. They can also be used as a way for companies to provide their employees with more information about how they should do their job.
For the sake of this blog, we’re going to talk about the use of step by step guides in support organizations. Step by step guides are a great way to help customers and increase productivity, which are the two primary use cases for support organizations:
- As a form of support for customers, who can follow the steps and get on their way to solving their problem.
- As a guide for internal employees, who can look for answers in the guide when they need help with an issue.
With that said, in this blog, we’ll cover how you can effectively use step by step guides in your support organization, as well as recommend a free* tool that you can use to create them.
How step by step guides can be used for training
If you manage customer support representatives, or happen to be one, you know it's important to know how to handle your customers in order to provide the best service possible. This includes having the most relevant information about your product or service.
Step by step guides are great because they give clear instructions on how to handle specific situations. They empower customer support representatives to quickly address customer needs and make sure that everyone is on the same page.
What makes step by step guides particularly useful is that they can be used as an online training tool for those who don’t have the time or resources to attend in-person training sessions. Frankly this approach also cuts costs for your organization.
How step by step guides can be used for customer support
Step by step guides can also help customers get to know your company and its products. It’s a cost-effective way to provide your customers with the information they need when they need it, and ultimately improve the customer experience. The self-service nature of step by step guides help customers solve their issue and have been proven to increase conversion rates and customer satisfaction.
Start creating your own step by step guides!
Guidde is an all-in-one solution to help you create interactive step-by-step guides on literally any subject. With its easy to use interface and automated features, Guidde is the perfect tool for any novice looking to make their first video tutorial or process documentation.
Generate quality content at scale without any experience and instantly share across email, Salesforce, Slack, Zendesk, Intercom and more!
If you’re looking to take your support organization to the next level, Guidde is for you. And to make the offer even sweeter, you can try our full featured platform for FREE for 14-days. Just click HERE
