Guidde Ask

Stop searching.
Start asking.

Guidde Ask turns the knowledge your team already captured into direct, cited answers. Inside Guidde, inside the apps your team works in, and inside the AI assistants they already use.

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Best for teams with an existing Guidde library.

G2 Leader Enterprise Fall 2026SOC 2 Type IIGDPR compliantHIPAA Ready
Guidde Ask answering how to issue a partial refund on an annual plan, with two cited steps and a linked guidde at 0:58

You built the library. Now it answers.

The guiddes your team already captured become direct, cited answers. Ready the moment someone needs the exact step, in Guidde and in the tools they already use.

  • 01Answers, not searches. Every guidde your team already made surfaces as a direct answer, right when someone needs the exact step.
  • 02Grounded AI. Assistants answer with real confidence, drawn from a process your team actually recorded.
  • 03Every gap is visible. All questions are logged. Analytics show what people asked and where the library falls short, so you know what to create next.

An answer layer over the knowledge your team already captured. Grounded, permissioned, and cited back to the source guiddes.

How Ask works

From question to answer, and back into your library.

1

Answer first

Ask in plain language and get the step, not a list of results to browse.

2

Cited to the exact step

Every answer links back to the guidde and the timestamp it came from.

3

Permissions carry through

People only get answers from content they can already open in Guidde.

4

Refuses instead of guessing

When the library cannot answer, Ask says so rather than inventing a step.

5

See where the gaps are

Analytics show what people asked and where the library still has gaps.

Questions this month
AnsweredNo answer yet
Insights

See what your team is actually asking

Every question, answered or not, becomes a live view of what your team needs. Analytics show where the library has gaps, so you know what to create next. Backed by real usage, not guesswork.
Top questionsCoverage gapsReal usage
Ask via MCP

Your AI assistant, grounded in how your company actually works

If you are already paying for Copilot, Claude, or ChatGPT. They are trained on the general internet, not on your process, so a specific question gets a confident guess. MCP is the open standard that lets an assistant pull from a trusted source instead of its training data. Guidde runs an MCP server for your library, so connecting once gives every assistant your team uses real, permissioned, cited content instead of a guess.
1
One connection, not one per tool
Skip a custom integration for every assistant that needs grounding.
2
Always live
Tied to your current library, not a snapshot someone has to keep re-publishing.
3
Aware of who is asking
Sales and IT can ask the same question and each get the answer that is right for their access.
One direction, always. Your assistant queries Guidde. Guidde never reaches into your assistant's platform.
Works with any MCP-compliant assistant by design. The Microsoft Copilot path is the one we validate and commit to first.
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✓Guidde Library
MCP
Copilot
Claude
ChatGPT
Gemini
Glean
Your Guidde library
One connection
Every AI assistant your team uses
How do I reset a customer's MFA?
Open their account in the admin console, go to Security Settings, and select Reset Authenticator.
Source: IT Security Guide, Step 3
What's our current discount policy?
Standard discounts up to 15% don't need approval. Anything above goes to the Deal Desk.
Source: Sales Policy Guide, Step 2
Salesforce · Opportunity
Guidde Broadcast
Can I apply a non-standard discount?
Discounts above 15% need Deal Desk approval before the opportunity is submitted.
▶
Sales Policy GuideStep 4
Ask with Broadcast

The answer arrives on the screen they are stuck on

Broadcast puts your guiddes inside Salesforce, ServiceNow, SAP, and the other tools your team already works in. Ask answers questions right there, cited and ready, without switching tabs or waiting on a ticket. DAP tools guide people through clicks and do it well. LMS platforms teach through long courses and do that well too. Neither was built for someone mid-task who needs the next step now.
1
Right where you are working
Get the step without switching tabs or tools.
2
Knows the context automatically
Reads the page you are on to surface the right guidde. No setup needed.
3
Permissions do not move
Page context changes which answer shows up first. It never changes who can see it.
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Why choose Guidde Ask?

Benefit
Impact
Fewer tickets
Questions get resolved in the tool of work instead of turning into a ticket.
Faster time to competence
New hires get the exact step in context, not a course to finish first.
A content roadmap, not a guess
Unanswered questions become your enablement team's to-do list.
One knowledge layer
The same grounded content in the library, in the app, and in every assistant your team uses.

Enterprise-grade by default

Security and governance your team can sign off on, built in rather than bolted on.

Identity on every request

Auth runs on OAuth 2.1, SSO first. Every request resolves to the asking user's Guidde identity.

Permissions carry through

Channel and folder permissions apply. A question routed through Copilot never widens what someone can see.

Synced with your IdP

Group membership syncs via SSO and SCIM, so offboarding and role changes flow through automatically.

Nothing leaves Guidde

Sources are your own content. Nothing is copied or duplicated outside Guidde.

One-way connection

Agents query Guidde. Guidde never accesses your assistant's platform.

Privacy-safe by design

Admins see aggregated, anonymized question data only. Customer content is never used to train models.

Ready to turn your library into answers?

request a demosign up for free

Best for teams with an existing Guidde library.