Guidde Broadcast

Your people shouldn't have to go looking. The answer finds them.

Broadcast puts your knowledge inside the apps your team already works in. It knows who's asking and what screen they're on. Then it answers in chat or plays the exact video, without anyone leaving the page.

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Broadcast dashboard with an instant How to Manage Payments video answer overlaid, plus related video suggestions

5,000+

Customers

200K+

Users
AICPA SOC 2 certification seal
Type II Certified
G2 Leader, Enterprise, Fall 2026
G2 Leader
The problem

Coverage was never the problem. Distance is.

The knowledge already exists

It is in a video, a guide, a channel someone set up last quarter. Your team made it and it is right.

It is three tabs away

The person who needs it is mid-task in Salesforce or ServiceNow. Going to find it costs more than guessing.

So they guess

They guess, they interrupt a colleague, or they file a ticket. The work stalls in all three.

With Broadcast in the flow of work

45%

Faster completion of top ERP tasks

65%

Fewer help requests to IT/SMEs

34%

Fewer process errors in PO and invoice workflows

Two ways to answer, picked for the moment.

Broadcast is already inside the apps your team works in. It knows who is asking and what screen they are on, then answers in the format that moment needs.

Chat

When it's a question

Ask in plain language in the side panel. Broadcast answers from your own guiddes and cites the source, down to the timestamp, so people can check the work.

“Can I still apply a non-standard discount after the policy update?”
Discount policy · step 2
Ask a question
→
Video

When it's a process

Some things are faster to watch than to read. Broadcast surfaces the right guidde in place, on the page, so nobody rebuilds context in a second tab.

Picked for the moment. Chat when it's a question, video when it's a process. Nobody has to decide which one to go looking for.

What decides visibility

Context changes the order. It never changes the access.

Their role

User tags map people to channels, so content reaches the departments it applies to and nobody else.

The page they're on

Domain and URL rules decide where Broadcast appears. Page context then ranks what surfaces first.

What they can open

Channel and folder permissions carry through. Context changes the order, never the access.

How it works

Installed on the apps you choose. Targeted before anyone asks.

1

Install

A Chrome extension puts Broadcast in the apps you choose, by whole domain or URL prefix.

2

Target

Channels map to apps and departments. User tags map people to channels, so a rep and an admin on the same screen see different content.

3

Answer

Broadcast reads the page the person is on and uses it to rank what is most relevant, then answers in chat or surfaces the video.

4

Learn

Every question is logged, answered or not. The unanswered ones become your content backlog, not a mystery.

What this looks like

Real questions, answered where they come up.

“The discount approval flow changed last week. What is the current path?”
The current steps, cited down to the timestamp.

Source: Discount Approval Guide, step 2 ↗

“How do I route this edge-case ticket under the new process?”
Today's process, not last quarter's macro.

Source: Support Routing Guide, step 4 ↗

“How do I process a refund under the new policy?”
The three-step guidde, playing on the page.

Source: Refund Policy Guide, step 3 ↗

“What is our intake process for a new project request?”
The intake guidde, step by step.

Source: Project Intake Guide, step 1 ↗

Works in
Enterprise & governance

Nothing new to govern, nothing new to learn.

Access and identity

SSO-first auth on OAuth 2.1.
Group membership syncs from your IdP via SSO and SCIM, so offboarding and role changes flow through automatically.
Channel and folder permissions carry through. Broadcast adds no new access surface.
Page context changes the order of what surfaces. It never changes what someone can open.

Content and footprint

Sources are your Guidde content only.
Nothing is copied or duplicated outside Guidde.
No separate portal and no new habit to build.
The extension is scoped to the domains and URL prefixes you configure, and nowhere else.
Why Broadcast

Not a search bar. Not a pop-up tour.

Legacy adoption tools
Broadcast
A fixed set of walkthroughs, shipped once
Answers from your live library, current today
Holds up until the workflow changes
Targets content before anyone asks
A help center or SharePoint page: one version, frozen
Sits on the library your team already maintains
A slightly different question gets nothing
Asked in plain language, answered with the step
A separate portal and a new habit
No portal, no new habit to build

Put the answer where the work happens.

See Broadcast answer real questions inside the apps your team already works in.

Request a demo →