The first step in building a knowledge base for your call center is to identify what information you need.
You can create a how-to video for anything from cooking, to fitness, to parenting, to cleaning.
Answer bots have some benefits over human customer service agents, but they also have some limitations.
In just a few clicks, you can have professionally edited content available to share instantly across most platforms.
Step by step guides are great because they give clear instructions on how to handle specific situations.
It's important to ensure your sales teams are able to deliver on their promises.
