How to add additional ticket status to Zendesk

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Scott Visagie • Dec 22, 2022
7 steps • 27 seconds read
 

Add an additional ticket status if additional information and/or input is required from a third party.

Go to selectivehardware.zendesk.com

1. Under "Objects and rules" Click "Ticket statuses"

Under

2. Click "Create ticket status"

Click

3. Chose a category the status will fall under

Chose a category the status will fall under

4. Add a name to the Status

Add a name to the Status

5. Add a description

Add a description

6. Click "Save"

Click

7. Status as see in a ticket

Status as see in a ticket
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