How to Add an agent to Zendesk

Go to selectivehardware.zendesk.com

1. Under "People" Click "Team members"

2. Click "Add team member"

3. Fill in the agent's name

4. Add agent's email address

5. Click "Next"

6. Click Here

7. Choose a Role for the agent

8. Click "Save"

9. Click Here

10. Click "Manage in Support"

11. We are now in the Agents profile support page

12. Assign a group if required

13. Select the Group required

14. Click "Close"

15. Select what groups the agent has access to

16. Click Here

17. Select the Skill if you have added these to the system

18. Click Here to add a picture or avatar