How to create a trigger to Zendesk

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Scott Visagie • Dec 22, 2022
8 steps • 36 seconds read
 

Triggers are business rules you define that run immediately after a ticket is created or updated and automatically perform actions if specified conditions are met.

Go to selectivehardware.zendesk.com

1. Under Objects and Rules, Click "Triggers"

Under Objects and Rules, Click

2. Click "Add trigger"

Click

3. Create a name for your trigger

Create a name for your trigger

4. Create any conditions required

Create any conditions required

5. The Example Conditions all added

The Example Conditions all added

6. Under Actions, Add a tag

Under Actions, Add a tag

7. Click "Create"

Click

8. From this example trigger we have added a ticket to a View "Quotations needed"

From this example trigger we have added a ticket to a View
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