How to edit assignment settings on Gorgias

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Scott Visagie • Dec 22, 2022
8 steps • 35 seconds read
 

Automate the assignment of tickets among your team members or the un-assignment when your agents are not available to respond. You can use both at the same time

Go to myshop2022.gorgias.com

1. In the Settings page Click "Ticket assignment"

In the Settings page Click

2. click to enable Auto-assign tickets

click to enable Auto-assign tickets

3. Adjust "Chat & messaging" limits

Adjust

4. Adjust all other ticket limits

Adjust all other ticket limits

5. You can choose to un-assign a ticket if the customer replies but the ticket is assigned to a agent that is offline or unavailable

You can choose to un-assign a ticket if the customer replies but the ticket is assigned to a agent that is offline or unavailable

6. Select if required

Select if required

7. Select to add what channels this setting applies to

Select to add what channels this setting applies to

8. Click "Save changes"

Click
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