Scribe vs. Loom: Enterprise Readiness & Security Comparison 2026
83% of enterprise CIOs report that shadow IT and unvetted productivity tools are their primary security vulnerability in 2026, making SOC 2 compliance and SSO non-negotiable features.
Scribe focuses on securing process documentation with robust PII redaction, while Loom prioritizes secure asynchronous video messaging with Atlassian-backed infrastructure. For enterprises needing both secure documentation and video guides without the security overhead of two vendors, Guidde offers a unified, SOC 2 Type II compliant platform.
In an enterprise environment, a tool's value is nullified if it doesn't meet strict security, governance, and scalability standards. Choosing between Scribe and Loom isn't just about features; it's about whether you need to secure static workflows or video communication—and if your IT team can support another vendor.
The Enterprise Context: Documentation vs. Communication
As we navigate 2026, the distinction between 'productivity tools' and 'enterprise platforms' has widened. Enterprise readiness today requires more than just a 'Contact Sales' button; it demands robust identity management (SSO/SCIM), granular permission controls, and automated compliance features.
Scribe has carved a niche in process documentation, transforming screen captures into step-by-step written guides. Loom, now deeply integrated with Atlassian, dominates asynchronous video messaging. This comparison evaluates their readiness for large-scale deployment, focusing specifically on security, compliance, and administrative control.
What is Scribe?
Scribe is an AI-powered documentation tool that automatically generates step-by-step guides (SOPs) by monitoring user clicks. For enterprises, its primary value lies in standardizing knowledge transfer while mitigating the risk of sensitive data exposure through automated redaction features.
What is Loom?
Loom is the leading video messaging platform for work, allowing users to record their screen and camera simultaneously. Since its acquisition by Atlassian, Loom's enterprise offering has matured significantly, leveraging Atlassian's 'Guard' security infrastructure to provide banking-grade data protection and user management.
| Feature | Scribe Enterprise | Loom Enterprise |
|---|---|---|
| Core Function | Process Documentation (SOPs) | Async Video Messaging |
| Pricing Model | Custom (Per Seat/Volume) | Custom (Per Creator) |
| SSO & SCIM | ✓ Included | ✓ Included (via Atlassian Guard) |
| Data Redaction | ✓ Automated (PII/PHI) | ⚠ Manual/AI Blur Only |
| Compliance | SOC 2 Type II, HIPAA Support | SOC 2 Type II, GDPR, CCPA |
| Data Residency | US Only (Standard) | Global Options |
| Support SLA | Custom w/ Dedicated CSM | 99.95% Uptime SLA |
Deep Dive: Enterprise Security & Governance
When deploying at scale, the devil is in the details of data governance.
Scribe: The Privacy-First Approach
Scribe's standout enterprise feature is its Smart Redaction. In highly regulated industries like healthcare or finance, documenting a process often inadvertently captures sensitive data (PII or PHI). Scribe's enterprise plan includes automated redaction of these fields, a critical compliance necessity that manual tools lack. It also offers role-based access control (RBAC) to ensure guides are only visible to authorized teams.
Loom: The Infrastructure Powerhouse
Loom's enterprise readiness is bolstered by its Atlassian infrastructure. It offers centralized policy management, allowing admins to set data retention policies (e.g., auto-delete videos after 90 days) and enforce global privacy settings. The integration with Atlassian Guard provides seamless SCIM provisioning, making it easier for IT teams managing thousands of users to onboard and offboard employees instantly.
- Choose Scribe Enterprise if: You need to document software processes involving sensitive customer data (CRM, EHR) and require strict PII redaction and audit trails for compliance purposes.
- Choose Loom Enterprise if: You are scaling internal communications, executive updates, or engineering code walkthroughs across a global workforce and are already invested in the Atlassian ecosystem (Jira/Confluence).
Scribe operates on a seat-based model. While their Pro Team plan is $12/user/mo (min 5 seats), their Enterprise plan is custom-quoted. It unlocks the critical 'Smart Redaction' and SSO features, often creating a high entry barrier for mid-sized teams needing just security.
Loom separates users into 'Creators' and 'Viewers'. The Enterprise plan is custom-priced but builds upon the Business+AI tier ($20/user/mo). A significant advantage is that 'Creator Lite' (free) accounts can still exist within an Enterprise workspace, allowing for flexible adoption costs, whereas Scribe often requires paid licenses for anyone creating content.
Scribe Enterprise
Pros
- Automated Redaction: Best-in-class features for blurring sensitive data automatically.
- Strict Governance: Granular control over who can view, edit, or share specific folders.
- Low Bandwidth: Output is primarily HTML/Images, easier to host and load than video.
Cons
- Limited Video Capabilities: Not designed for personal communication or nuance.
- High 'Security Tax': Essential compliance features are gated behind the opaque Custom Enterprise paywall.
Loom Enterprise
Pros
- Atlassian Security: Inherits robust reliability, uptime, and security controls from Atlassian.
- Data Retention Policies: Automated lifecycle management for video content (crucial for reducing liability).
- Rich Analytics: detailed engagement insights for admins.
Cons
- Manual Privacy in Video: If a user accidentally records a password, it's harder to edit out than in a static doc.
- Storage Costs: High-definition video libraries grow massive quickly, potentially impacting long-term costs.
For compliance-heavy documentation, Scribe is the safer choice due to its redaction capabilities. For executive communication and culture, Loom is unrivaled. However, most enterprises need both capabilities, often leading to disjointed toolsets and double the security reviews.
The Guidde Advantage: Security Without Compromise
Enterprises often find themselves forced to buy both Scribe and Loom to cover all bases—documentation and video. Guidde disrupts this dichotomy by offering a single, AI-powered platform that is enterprise-ready from day one.
Why Guidde is the Superior Enterprise Choice:
- Unified Platform: Guidde generates both video guides and step-by-step documentation from a single capture session. No need to manage two vendors.
- Advanced AI Redaction: Like Scribe, Guidde automatically identifies and redacts PII/sensitive data during the capture process, ensuring SOC 2 compliance without manual editing.
- Editable Video: Unlike Loom, where a mistake means re-recording, Guidde allows you to edit the video by simply changing the text. The AI regenerates the voiceover and visuals instantly.
- Seamless Integration: Guidde embeds natively into your existing enterprise stack (Salesforce, Zendesk, Jira) with full SSO and RBAC support.
- 11x Faster ROI: Create verified, secure, and compliant training materials in minutes, not hours.
Don't fragment your knowledge base. Secure your workflows with the platform that does it all.
Try Guidde for Free and see why enterprise security teams prefer our all-in-one approach.
FAQs
Which tool is more secure, Scribe or Loom?
Both are SOC 2 Type II compliant. Scribe is better for preventing data leaks in docs via auto-redaction. Loom is better for managing data lifecycle via retention policies.
Does Guidde support SSO?
Yes, Guidde supports Enterprise SSO (SAML, Okta, etc.) and offers advanced granular permissions similar to both Loom and Scribe.
What is the best alternative to buying both?
Guidde is the top alternative, combining Scribe's documentation security with Loom's engaging video format in a single enterprise platform.