How to add custom ticket fields to Zendesk

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Scott Visagie • Dec 22, 2022
10 steps • 36 seconds read
 

Custom ticket fields can be created in addition to system ticket fields to gather additional information from the person who is requesting support. For example, you may add a custom field prompting them to select a product name or model number.

Go to selectivehardware.zendesk.com

1. Under "Objects and rules, Click "Fields"

Under

2. Click "Add field"

Click

3. Select a field option

Select a field option

4. Enter a field name

Enter a field name

5. Add a Description

Add a Description

6. Chose a permission type

Chose a permission type

7. Add an optional tag

Add an optional tag

8. This is the view you will see

This is the view you will see

9. Click "Save"

Click

10. Ticket field as see in a ticket

Ticket field as see in a ticket
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