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Scott Visagie • Dec 22, 2022
25 steps • 1 minute read
![Quick Guidde](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/gif%2FuanHYPTjRh1grebuA3j8as.gif?alt=media&token=ef322478-3bff-4085-8687-975d803d410b)
Go to
1.Zendesk
![Zendesk](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_pTcgeiKifdkRUHMwdKDU2y.png?alt=media&token=460c2f6b-27a1-40e0-98fa-02f39b55efe6)
2.Under "Channels"Click "Talk"
![Under](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_qiQoTxDzfUdxNGVfyyYBCt.png?alt=media&token=52ab7ccd-5e14-4430-941e-79e1593ac2e9)
3.Click "IVR"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_4KQN1U5xdiRhUN93i7jfQK.png?alt=media&token=c43727c1-7459-466b-8f61-b3a0b6d8af7e)
4.Click "Add menu"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_rQAqziu76wfCqfuxLCDe7K.png?alt=media&token=dd20527b-b079-48fa-8196-c157de84c1d8)
5.Click the Settings
![Click the Settings](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_qua83MPm4BWknGqagLLgoc.png?alt=media&token=81065f65-127a-4bde-a4f5-2e8b786b21b1)
6.Click "Edit"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_gqT6GZLPQr49cG2GwiKQKN.png?alt=media&token=51e25c91-5d74-4f46-83bd-3cd851759f59)
7.Add a IVR name
![Add a IVR name](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_qcjFSc7VHTrpFnHdTBwS1r.png?alt=media&token=ab8aab12-c06e-4411-8fd3-7645fb686f18)
8.Click "Menu levels (1)"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_ksrJnmBpxZxkQVbA4b2QB2.png?alt=media&token=9118cab7-e9dc-45d5-8f45-a151eb6d4372)
9.Add a IVR greating that presents required options
![Add a IVR greating that presents required options](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_t7KCkrYb9dZyDTQSaFqi36.png?alt=media&token=e1894d85-f7c6-4920-85da-e78426abc917)
10.Click "Add Route"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_e5mcGpgnuFnkZYLQBX1KcB.png?alt=media&token=aa2214c8-d2f9-4b60-bc51-bef50859a239)
11.The Caller will choose from an option of Routes as describes in the IVR recording
![The Caller will choose from an option of Routes as describes in the IVR recording](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_j7x3kczxzNfkTcQ5pr4MJK.png?alt=media&token=9d64c98a-4dcd-4c3f-b005-89d931c12626)
12.Select an action
![Select an action](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_iTCyGvQEVefNFHiCSLz5g4.png?alt=media&token=013333d4-ef46-4788-8916-05583c293c62)
13.Select a destination
![Select a destination](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_5fiF67CFyVv9TzUx5VZLvd.png?alt=media&token=08676735-4df9-4f60-8b72-e1f8c5f05794)
14.Click "Save"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_krw5H7VetTToHDeAksuASj.png?alt=media&token=5f76f38c-35f2-4cb7-bd3d-b9b45bd1c7ed)
15.Keep adding routes as per your IVR options
![Keep adding routes as per your IVR options](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_pW29MaiiSCfRn1dEbqRwDU.png?alt=media&token=d238ee67-ea95-4887-bf49-4598ea538a1f)
16.Example Routes now all added
![Example Routes now all added](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_tQpKXamWv1BYPXE97jAkrj.png?alt=media&token=84b431ae-c4ed-4a82-b7d1-5cbeba5eef58)
17.Click "Save"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_pgH9jnQ8uQhNKuKbc1PsfK.png?alt=media&token=4db9364a-330d-46b2-81fd-2b1902fe5d6a)
18.Click "Lines" to open the phone settings
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_qBFJLxEMcFniFZ2MTKQot6.png?alt=media&token=1bbbbb00-cbfc-48a4-b986-ad7627b1727a)
19.Click settings
![Click settings](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_5vqSiitrFNtAzzrvpFKijJ.png?alt=media&token=d0ad2602-ccd3-4f16-9526-be76376800c2)
20.Click "Routing"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_ruNigWe2w9t5ziMfBi6NC1.png?alt=media&token=782af81a-4b25-4b83-adfb-053813886473)
21.Click Here to activate IVR function
![Click Here to activate IVR function](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_o9HscCr4uDqHZ6rZmK1Utz.png?alt=media&token=89d52cd6-1a68-4e33-93d9-7a607bb21afa)
22.Click Here
![Click Here](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_guU9YfcqQVmf9hm3xXswTG.png?alt=media&token=3986e3c5-6bbe-4c3e-8190-3aa2b8b542f0)
23.Select the IVR you have created
![Select the IVR you have created](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_bgDsNwFjGJFXnfDDchdeVf.png?alt=media&token=686c3806-f5f2-405f-a739-c500a67c575a)
24.Click "Save changes"
![Click](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_rruCSYdvHNAePNC1XhkjXd.png?alt=media&token=e8ce3bc1-50fd-47d7-966f-13b156bc73b1)
25.Thanks for watching
![Thanks for watching](https://firebasestorage.googleapis.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2F0U7rNeqKbMRORMtP8sBrPMgH64i1%2FuanHYPTjRh1grebuA3j8as_dWK9fbQ5yvuW68Sek5FYjc.png?alt=media&token=b805da01-4c95-4703-aa3f-79692217d348)
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